Responsibilities:

• Builds a strong team and shapes staff behaviors to accomplish desired results;

• Demonstrates outstanding customer focus in all aspects;

• Organizes workflow and ensures that employees understand their duties or delegated tasks;

• Participates in interviewing and hiring process;

• Manages onboarding activities and supports new hires during their transition;

• Monitors day to day Control Center workflow/workload, work schedule, attendance, PTO according to Lithuanian payroll process;

• Ensures that the customer inquiries and calls are handled and answered in a timely and accurate fashion;

• Secures shipments are monitored during the transport and assigned team members reacts flexibly to any deviation from the plan;

• Builds efficient backup plan to avoid risk associated with a disruption of operation;

• Reports on team overall progress. Provides recommendation on improving operation effectiveness, performance and productivity, and implement change(s);

• Informs and advises Manager, Customer Control Center about customer complaints regarding services and procedures, escalates extraordinary occurrences;

• In alignment with company’s strategy, sets team and individual goals and communicates objectives to the team, as well as monitors and evaluates team performance;

• Monitors employee productivity and provides constructive feedback and coaching;

• Resolves issues and serves as a link between subordinates and upper management;

• Runs a safe, clean & harassment free work environment. Complies with and ensures that team members comply with Cencora and World Courier policies, procedures, safety rules, clients’ SOPs and regulations governing World Courier business;

Education:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations, generally, obtained through a combination of experience and education.

Work Experience:

• 2 - 4 years directly related experience

Skills and Knowledge:

• Strong customer service, interpersonal, and organizational skills.

• Good analytical and decision-making skills.

• Familiarity with quality management systems.

• Expertise in guiding and training employees.

• Excellent written and verbal communication skills.

• Proven experience in high pace operational environment.

• Ability to resolve customers issues quickly and creatively.

• Fluency in English.

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

€3,129.79 - €4,471.10

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB