Let’s talk about this role

This is 12-month Fixed Term Contract as a Data Entry Officer.

In this role, you are responsible for providing outstanding customer service through ensuring the health of nib’s customer policies. This is done through effective, efficient and accurate processing of policyholder information.

It is also responsible for ensuring compliance to legislative requirements, specifically Lifetime Health Cover and Australian Government Rebate.

Specifically, you will:

• Process customer documentation, including policy cancellations and member detail updates for transfers
• Resolve failed processes and manually onboard members when inaccurate information has been provided.

Let’s talk about you

You consider yourself a motivated self-starter with experience in a similar data entry role. You’ll need to be comfortable with repetitive tasks, as you'll be performing the same process repeatedly with accuracy and consistency.

You will be able to think outside the box with complex scenario’s and determine what legislation applies and when. You’re savvy with technology and eager to investigate why the system is coming up with errors and problem solve to fix it. 

Furthermore, we’re looking for:

• Ability to learn relevant funds rules for all nib groups
• Ability to document procedures against work activities
• Ability to learn all services covered under nib products
• Ability to achieve results in a high-pressure environment
• Ability to challenge the status quo and clearly voice solutions to issues
• Deliver a high standard of customer service to both internal and external customers politely and courteously

We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience; we’d love to hear from you!

Let’s talk about who we are 

nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.

We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.  

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles. 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au. 

Let’s talk about working at nib 

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.

Other benefits to support you at work (and play) include: 

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance + 35% off travel insurance 
• The opportunity to give back to the community through paid leave for volunteering through nib foundation 
• Access to our nib Well Program and corporate fitness discounts 
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits 
• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

Here's what to expect during our recruitment process: After applying, you'll receive an email confirmation. Within 1-2 weeks, you’ll get an update on your application status. If you progress to the next stage, our Talent Acquisition team will call you to discuss the role, your motivations, and your career history.