Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About the Role

Adobe Japan is looking for a Head of Social Japan to lead and scale our social media strategy across channels, audiences, and the full customer lifecycle. Reporting into senior marketing leadership, this role owns the strategic direction and execution of social as a core marketing and customer engagement function in Japan.

As a Head of Social Japan, you will manage a high-impact team and agency partners to deliver comprehensive social strategies that drive brand relevance, customer success, and business growth. This role spans proprietary social platforms, influencer communities, customer support on social, social listening, and newsroom-style operations. The scope is not limited to specific products, but supports Adobe’s broader portfolio and ecosystem.

What You’ll Do

• Define and implement a complete social strategy across all owned social channels, aligned with business goals and the end-to-end customer journey

• Own the strategy, planning, and optimization of in-house social media platforms, with deep expertise in YouTube as a flagship channel for storytelling, education, and community engagement

• Lead social initiatives across awareness, adoption, retention, and customer support use cases

• Establish frameworks for social listening and translate insights into marketing, communications, and product strategy

• Oversee customer support on social channels in close partnership with Customer Support and PR teams

• Build and scale influencer and creator communities to drive advocacy and long-term value

• Build and operate a social newsroom model, enabling timely, insight-driven engagement

• Lead, coach, and develop team members; manage agencies and external partners

• Collaborate cross-functionally with PR, Product Marketing, Brand, Customer marketing, Analytics, and Global teams
   

What You Need to Succeed

• Proven experience leading owned social channels end-to-end, including strategy, operations, and performance optimization

• Strong hands-on experience managing YouTube as part of a broader owned social ecosystem

• Experience designing social strategies grounded in customer journey and lifecycle thinking

• Demonstrated expertise in social listening, insights generation, and newsroom-style operations

• Experience delivering customer support via social channels

• Proven success in influencer and community building

• People management experience with the ability to mentor and grow talent

• Strong communication skills in both English and Japanese (business-level proficiency in both required)

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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