We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Business Unit Training Director is responsible for directing and overseeing the delivery of Sales training for the assigned Regional Business Unit.  Identifies training needs and priorities and oversees the implementation and ongoing delivery of core and initiative driven programs.  Supervises the region’s training staff and performs evaluation of the impact of training on service quality and sales performance.

How You’ll Shine

• Oversee the implementation and ongoing delivery of core and initiative driven programs, conducting training when needed.
  • These will include but are not limited to: “Play to Win”, “Road to Success”, iPad training, WVO Sales Compliance, and product training and updates as necessary.
• Performs evaluation of the impact of training on the region’s service quality and sales performance, assessing site by site as needed.
• Ensure optimal training effectiveness by building a competent, motivated regional training team through hiring, training, development, counseling, and reviewing performance in the areas of training delivery, training effectiveness, product expertise, and sales performance and closing skills.
• Collaborate with regional senior level management to determine the strategic direction and training goals or priorities that support growth in alignment with the business unit’s objectives.
• Partner with regional site leadership and recruiting to ensure that effective on-boarding processes are adhered to and that appropriate follow up and assessment of new hires is performed at the 30/60/90-day mark.  Partner with recruiting on Redline reporting needs to evaluate the performance of new hires and ensure and maintain adequate staffing levels.
• Partner with regional site leadership to ensure that compliant sales practices and approved collateral are in use at all sites.
• Ensure that all regional trainers are contributing to site performance by achieving required VPG measures and supporting closing activity on the sales floor.

Travel Requirements:

• This role requires 50% travel throughout the Business Unit as well as occasional travel to other parts of the United States.

What You’ll Bring:

• Bachelor’s Degree or similar work experience, preferred.
• Ability to design and deliver training to diverse groups of staff. Knowledge of adult learning principles, and ability to instruct classroom modules utilizing a variety of design and media techniques.
• Ability to communicate clearly and professionally verbally, one on one and in group presentations.
• Effective writing and listening skills.
• Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure.
• Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments.
• Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
• Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable.
• Skill in working as part of a team, collaborating with colleagues, establishing rapport and gaining the trust of others.
• Able to drive results, mentoring, inspiring and guiding others toward both individual and organization goals and to fulfill the shared vision.
• Proven track record with Wyndham sales and ability to T. O. tables for both Front lines, in house and specialist presentation experience preferred.
• Proven leadership track record.  This can include any of but not limited to, site trainer role, front line or in house sales manager, training manager, Sr. Manager, DOS or VP positions.
• Working knowledge of WVR, WorldMark by Wyndham and Shell Vacation Club
• Must meet or exceed budgeted sales goals related to training.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.