At Johnson Controls, we are the global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to serve people, places, and the planet.

Our Industrial Refrigeration (IREF) division delivers tailored project and service solutions for manufacturing, cold storage, and R&D testing environments. As the OEM for SABROE, Frick, and York products, our engineers provide planned and reactive services across food & beverage, pharmaceutical, leisure, and automotive sectors.

We are currently recruiting for a Service Coordinator to join our team. This is a permanent, full-time position working Monday to Friday, 8:30am–5:00pm, based on-site in our Belshill office.

You will play a key role in supporting our service operations by managing engineer scheduling, customer communications, and service administration. You’ll ensure maintenance and repair activities are delivered efficiently and in line with customer expectations and compliance standards.

Key Responsibilities

• Engineer scheduling and planner management
• Monitoring engineer utilisation (Time & Attendance)
• Processing engineer timesheets and generating quotations/invoices
• Raising jobs for maintenance, quoted, and reactive works
• Ordering parts and managing inventory
• Communicating with customers (written and verbal)
• Managing customer KPIs and service performance
• Handling customer POs and overseeing accounts receivable/payable
• Maintaining WIP and service backlog
• Supporting EHS initiatives and FGAS compliance
• Maintaining engineer training matrix and certification records

What We Offer

• Competitive salary and benefits
• 25 days annual leave plus bank holidays (holiday buy-back available)
• Pension scheme with up to 7% employer match
• Life assurance, EAP, referral scheme, and product discounts
• Commitment to safety through our Zero Harm policy
• Access to employee resource groups and development programs

What We Look For

Essential:

• Strong organisational and time management skills
• Excellent communication and customer service focus
• Ability to work independently and manage multiple priorities
• Positive, proactive attitude and team-oriented mindset

Preferred:

• Experience in service coordination or technical environments
• Familiarity with FGAS legislation and EHS standards

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