At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Monitor and overall support for corporate clients, as well as sales forces to strengthen the services for smooth daily operational demand and align department goals with the overall corporate strategy.

Roles and Responsibilities:

• Assist in processing corporate insurance applications, policy changes, and renewal process accurately and efficiently in timely manner
• Assisting sales channels with all corporate insurance products inquiries via different channels within TAT
• Administering and handling corporate clients’ claims including documentation, investigation, and resolution by coordinating with relevant stakeholders  
• Assisting in billing system testing and enhancement projects
• Maintain accurate records of interactions, transactions, and policy information of corporate clients
• Assisting in Corporate Solutions’ compliance related reports
• Working closely with AIA’s sales forces to support in sales and performance improvement
• Analyze the voice of clients and follow-up/raise to the concerned stakeholders for better customer experience

Communication Requirements

Internal communication:

• To coordinate actively with cross-functional teams as and when required

Minimum Job Requirements:

• Minimum Bachelor’s Degree
• 3-5 years of work experience in sales support, customer service and data management
• Understanding of financial planning concepts, sales principles and customer service practices
• Problem-solving skills and a customer-centric attitude
• Strong interpersonal skills to build and maintain customer relationships
• Ability to handle multiple tasks, and prioritize effectively
• Strong communication skills for both verbal and written (English and Myanmar)
• Positive attitude with eagerness to learn
• Team player with excellent relationship building skills
• Proficient MS office skills (PowerPoint, Word and Excel is a must)

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.