Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Microsoft Active Directory
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : BE or Btech

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for troubleshooting hardware and software issues, implementing technology at the operating system-level, and ensuring the smooth operation of various platforms. This role requires a strong understanding of Microsoft Active Directory and the ability to provide L1 and L2 troubleshooting support. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Troubleshoot hardware and software issues remotely and onsite. - Implement technology at the operating system-level. - Provide support for various platforms and software solutions. - Perform L1 and L2 troubleshooting. - Assist in resolving work-related problems. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory. - Good To Have Skills: Experience with cloud platforms. - Strong understanding of server and network areas. - Experience in troubleshooting hardware and software issues. - Knowledge of operating system-level implementation. - Familiarity with various software solutions/vendors/brands. Additional Information: - The candidate should have a minimum of 2 years of experience in Microsoft Active Directory. - This position is based in Kolkata. - A BE or Btech degree is required.

BE or Btech

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