Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Note: At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship(H1b/OPT )

Product Operations Product Analyst II
Product Development Lifecycle & Tooling Specialist
About the Role
Reporting to the Product Operations Lead, the Product Operations Product Analyst II is a subject matter expert (SME) in Atlassian tooling and product development processes. This role ensures that the Core Payments Services Channel operates with efficiency, transparency, and strategic alignment by driving the adoption and optimization of tooling across the full product development lifecycle (PDLC). The role also provides visibility into OKRs, KPIs, product funding, intake management, and governance processes.
Key Responsibilities
Tooling & Atlassian Platform Management

• Act as the SME for all Atlassian tools (Jira, Confluence, Miro, etc.) supporting the PDLC.
• Create, administer, and optimize workflows, dashboards, and reports within Jira and Confluence to enhance visibility on product progress, KPIs, OKRs, funding, and intake requests.
• Maintain structured documentation and knowledge management in Confluence, including product roadmaps, governance, and KPIs.
• Manage Jira workflows and issue types to streamline product tracking and team collaboration.
• Oversee Jira/Confluence integrations with other tools such as Miro, Lucid, and Planview, identifying opportunities for enhancements.

Product Development Lifecycle & Intake Management

• Support end-to-end PDLC processes through tooling, process standardization, and best practices.
• Manage the product intake process, ensuring clear prioritization and efficient triaging of new project requests.
• Facilitate efficient collection and prioritization of intake requests, tracking status, and flow through Jira.
• Drive adoption of Agile/Scrum methodologies within Jira, aligning workflows with product, engineering, QA, and business teams.
• Organize and facilitate recurring planning, review, and governance meetings, ensuring shared agendas and action items are tracked.

Training & Change Management

• Develop and deliver training for teams to improve tooling adoption and operational efficiency.
• Coach team members on preparing for governance meetings and utilizing Atlassian tools effectively.
• Lead change management initiatives to increase engagement with new tools and processes.

Governance, Reporting & Insights

• Track and report on product KPIs, OKRs, funding, and revenue via dashboards and scorecards in Jira and Confluence.
• Implement metrics to monitor portfolio health, funding allocation, and delivery performance.
• Create reports and presentations for quarterly business reviews, planning, and governance meetings.
• Provide data-driven insights to support decision-making, prioritization, and strategic alignment.

Process & Program Optimization

• Develop, streamline, and document product operations processes, templates, and best practices within Atlassian tools.
• Collaborate with cross-functional teams to ensure operational alignment and transparency.
• Monitor and improve intake workflows, ensuring requests are processed efficiently and aligned with business goals.
• Drive continuous improvement initiatives based on metrics and team feedback.

Analytics & Insights

• Deliver key metrics and dashboards that provide visibility into product health, funding, and progress.
• Generate actionable recommendations to improve transparency, delivery timelines, and investment prioritization based on data insights.

Support to Product Operations Manager

• Assist with high-level reporting, dashboards, and process documentation using Jira, Confluence, and integrated tools.
• Contribute content for QBRs, product planning, and governance checkpoints.

Skills & Competencies

• Advanced Atlassian/Jira/Confluence administration and workflows
• Expertise in product development lifecycle, Agile/Scrum methodologies, and intake processes
• Strong skills in KPI and metric tracking and reporting
• Knowledge management and documentation wizardry
• Analytical mindset with experience creating dashboards and interpreting data
• Excellent organizational, communication, and cross-functional collaboration skills
• Familiarity with tooling integrations (e.g., Planview, Miro, Lucid) is a plus

Qualifications

• Bachelor’s degree in Business, Technology, or related field (or equivalent experience).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].