Ensign is hiring !

This is a client-facing role with work locations at client's premises.

Key Responsibilities

• Provide system administration, and comprehensive maintenance support on assigned security solutions.
• Perform fulfillment of service requests on the assigned security solutions, such as onboarding, configuration changes, security hardening, patching and updates, and management of custom reports and dashboards
• Develop and maintain operational documentation including Configuration and Operation Guides, Standard Operating Procedures (SOP), instructions to perform patching, version updates and other operational tasks related to the assigned security solutions.
• Log support cases with the respective vendors, to resolve product issues.  This may involve arranging remote call sessions with the vendor support
• Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support.
• Take ownership of the service requests and support cases assigned, and work with client's teams and follow up until closure within the required timeline
• Provide technical support according to SLA
• Provide incident report and root cause analysis for high severity incidents
• Ensure compliance to audit, compliance, policies, processes, standards and documentation requirements
• Support audits and assessments conducted by the client
• Prepare and submit monthly operation reports
• Perform stand-by after normal business hours

Requirements

• Demonstrated skillsets in the administration and maintenance support of THREE of the following security solutions (certifications and/or 2-year experiences in deployment, operations and/or maintenance of the solutions):

Endpoint Detection and Response (EDR) Security Information and Event Management (SIEM) Security Orchestration, Automation, and Response (SOAR) Malware Analysis / Sandboxing Digital Forensics Asset Visibility and Management Windows Event Log Collector

• Strong troubleshooting and analytical skills for resolving issues and delivering updates to stakeholders
• Basic project management, customer service and stakeholder management skills