CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

The Volunteer Services Specialist is responsible for recruiting, onboarding, and scheduling volunteers to support hospital departments, programs, and retail operations such as the Gift Shop and Coffee Cove. This position ensures volunteers are properly placed, trained, and compliant with regulatory requirements, while fostering a positive volunteer experience that promotes retention. The specialist coordinates volunteer assignments, manages schedules to ensure adequate coverage, resolves absences creatively, and supports the overall operations of Volunteer Services. Additional responsibilities include assisting with volunteer communications, supporting retail operations, and maintaining safe cash handling practices.
Required Education and Experience:
1-3 years of experience in a least one of the following areas (or a combination):
• Volunteer coordination or program support
• Recruitment/onboarding/scheduling in a healthcare, nonprofit, or customer service setting
• Retail operations or cash handling

Preferred (but not required):
• Experience in a healthcare, hospital or human services setting
• Experience supporting or working with volunteer councils or committees

Education:
• Associate degree or equivalent work experience required
• Bachelor’s degree preferred (fields like human services, nonprofit management, communications, or business could be relevant)

Recruitment, Onboarding, and Scheduling

• In partnership with the Volunteer Services Lead Coordinator, works to recruit new volunteers.
• Manages the volunteer orientation and onboarding process for new volunteers. Works to provide the right placement along with ensuring that all onboarding steps are completed to meet regulatory guidelines.
• Provides an organized training program to new volunteers and provides support and ongoing training to current volunteers.
• Coordinates and conducts all activities related to volunteer compliance, assignments, and schedules of volunteers to support hospital staff, departments, and programs.
• Interacts with hospital staff appropriately, making the appropriate placement and introduction of volunteers into hospital units, patient care areas, waiting rooms, Gift Shop and Coffee Cove.
• Ensures that volunteers have an appropriate comfort level with staff and duties and ensures the appropriateness of the volunteer's fit and/or assignment.
• Creatively resolves unscheduled volunteer absences.
• Maintain Coffee Cove volunteer schedule to ensure appropriate staffing.

People

• Works with the Volunteer Services Lead Coordinator regarding communications to volunteers. Updates may include newsletters, bulletin boards, web pages, and hospital intranet communications.
• Works to motivate, reward, and retain volunteers. Helps with coaching and holds volunteers accountable on performance and assesses the training need of each volunteer.
• Conducts and monitors annual volunteer compliance including but not limited to annual competencies and flu shots.
• Assists and supports the activities of the Volunteer Services Office.
• Supports the Volunteer Services Lead Coordinator when needed along with providing updates on upcoming events and sales in the Gift Shop and Coffee Cove.
• Responds to external requests regarding volunteer opportunities.
• Interacts with hospital Volunteer Council and Committee members. Attends and participates in meetings and functions, providing updates and reports as needed.
• Upholds and supports the Volunteer department Policies and Procedures.
• In collaboration with Volunteer Services Lead Coordinator and Volunteer Council, develops and implements plans for business growth and sustainability.
• Provides back up as necessary and when needed for any and all elements of Gift Shop operations.

Coffee Cove Operations

• Oversees all aspects of the hospital's Coffee Cove operations with the goal of exceeding customers' expectations.
• Oversees day-to-day operations including maintaining inventory.
• Ensures food safety and sanitation expectations are met.
• Supports training and orienting of volunteers assigned to Coffee Cove as needed.
• Develops special promotions to help increase sales.
• Works to develop new product ideas in order to grow revenue.

Cash Handling

• Assures safe and proper cash handling for Coffee Cove and Gift Shop.
• Establishes cash handling routines for daily cash register prep, closing, cash records, and deposits.
• Creates cash revenue and expense reports.
• Maintains sales records and makes reports for Gift Shop and Coffee Cove as required/requested by Holland Hospital and the Volunteer Council.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy