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Responsible for providing accounting support for the Accounts Receivables process, and assistance with managing journal entries and other source documentation.

Essential Job Duties

• Manage chargeback disputes and the end resolution of the file/complaint. Oversee the recovery of funds and/or how it is managed in the CRM and accounting software. Research chargeback complaints to determine the issue or where the issue lies. 
• Responsible for the management of the chargeback, credit, bad debt write-off, credit releases, and chargeback reversal queues.
• Responsible for the management of account transactions in support of the receivables and credit process, including establishing and maintaining account reconciliations and troubleshooting past due causes.  
• Interface with internal and external contacts, including customer service, sales organization, regional accounts receivable teams, and senior management to review and assess credit worthiness and payment habits. 
• Prepare and organize documentation, as necessary, to efficiently and effectively assess the validity of new credit requests, limit increase requests, third party collections issues, bad debt write-offs, and chargeback issues.  
• Create and review specific accounts and/or groups of accounts periodically to address aging balances and out of policy credit violations. Follow up on these accounts with local management and senior management. 
• Escalate unresolved customer account issues, tracking to final resolution. Document communications and follow up to ensure all necessary actions are completed for payments to be made, and reflected accurately on customer accounts.​
• Initiate and support the continual improvement of standard Company process and procedures through the increased use of technology and effective process improvement analysis.
• Assist with recurring and month-end accounting functions directed toward processing of transactions. 
• Initiate and support continual process improvements. 
• Assume other duties as assigned. 

Supervisory Responsibilities

• Not responsible for supervising employees.

Minimum Requirements

Education & Experience

• Bachelor's Degree or equivalent work experience.
• 1+ years related work experience.

Preferred Requirements  

• Bachelor's Degree in Accounting.
• Experience in a corporate accounting environment.

 Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain, and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to departments or middle management.
• Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment  

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.

Join us for an exciting career journey with positive, driven individuals.