Reporting to the Director, Service Operations will be accountable for delivering IT services across Safelite's Change and Release management functions.

Under the IT Service Management umbrella, the IT Change & Release Manager is responsible for driving and managing the IT Change and Release processes that impact on all Safelite.

The IT Change & Release Manager ensures requested changes and version releases of applications, services, and infrastructure into the production IT environment are controlled, communicated, with a focus on mitigating risk wherever possible. In addition, the role will lead the development and maturity of change and release management process for Safelite and subsequently collaborate for end-to-end change and release management processes with the Global Change and Release Manager.

What You’ll Do

• Developing and maturing of the Change & Release management processes and standards and delivering of all changes in compliance with the Belron Change and Release standards.
• Ensuring a Safelite CAB schedule is maintained and delivered across the application & infrastructure estate. Act as primary coordination point for all Change and Release issues, including escalation.
• Participate in the Global CAB representing Safelite.
• Resolving scheduling conflicts at all levels ensuring the best outcome by working with stakeholders representing the business, projects, and IT.
• Driving continuous improvements to the change and release processes.
• Managing senior governance forums to approve release schedules and major releases prior to production delivery
• Manage and control emergency changes as required.
• Ensuring that all changes are compliant with documentation and other requirements to pass quality checks and audits prior to release.
• Communicate all release plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Coordinate regular meetings to update key leaders & stakeholders on project progress and ensure engagement for rolling out changes.

What You’ll Need

• Bachelor's Degree Information Technology or Project Management Preferred
• Associate’s degree or higher in Computer Science, Information Systems, Computer Engineering, Information Security or a related field. Or equivalent work experience Required
• 4-6 years Working in an IT environment Required
• 1-3 years’ Experience in some or all the following is essential: Change Management, Release Management, IT Risks and Compliance, CAB structures and IT Governance. Required
• 4-6 years Demonstrable experience of collaborative working with teams locally and globally
• 4-6 years’ Experience in the role of a release manager, supporting all aspects of application(s) release planning, tracking and execution.
• 4-6 years’ Experience with building and maintaining stakeholder relationships.
• Demonstrable experience of IT Service/Application Change/Delivery experience with recent experience in a large international organization dealing with Global scale supplier. (High proficiency)
• Excellent analytical skills include an ability to anticipate and highlight potential risks associated with change. (High proficiency)
• Excellent communication skills, with the ability to engage different audiences at all levels. (High proficiency)
• Certification level knowledge of ITIL Service Management processes (High proficiency)
• Ability to engage, build relationships with and influence business stakeholders. (High proficiency)
• Understand IT General Controls and how these apply across the IT landscape and the processes in use to support Safelite and ultimately, Belron’s compliance requirements (Medium proficiency)

#LI-TD1

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This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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