Job Type:

Regular

Work Location:

Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies, in partnership with Samsung Electronics America, is hiring a full-time Product Safety & Claims Manager located in the Ridgefield Park, NJ Samsung offices.

Pay: $30.00 per hour based on experience

Location: On-site in Ridgefield Park, NJ office

The primary objective of Product Safety is to manage Samsung Electronics America (SEA) product safety concerns and to provide Customer Care for Product Liability claims, including risk & claims management, maximizing business competitiveness and profit by establishing goals and measuring & managing performance, analyzing external and internal business, develop action plans to strengthen competitiveness based on assessment of internal competencies and processes, communicating strategic vision globally, executing high priority tasks to support top management.  

What's in it for you?

• Receive $30.00 hourly rate, paid weekly

• Next-day pay on-demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

#STPHNP

Job Description:

• The goal of the Product Safety & Claims Manager is to manage Product Liability claims by defending the Samsung brand, engaging in activities to prevent product liability, claim management along with KPIs, attending on-site inspection & lab exams, identifying critical PL product risk and issues, providing technical support as needed, coordinating with insurance company and 3rd party law firms and handling safety related concerns

• Manage all escalated CE SFM claims involved with litigation and insurance, coordinating with 3rd party law firms, insurance companies, and SEA internal stakeholders. This role requires registering PL claims in the system and following up until case closure with proper resolution 

• Diagnosis of product defects, PL symptoms, and the root cause of incidents to defend Samsung in terms of product liability. Able to examine risk factors based on inspecting products, which will lead to PL prevention management  

• Attend onsite & lab inspection to identify PL risks and product liability

• Contact customers (end customers or partners) for interviews or follow-up claims for customer care. Able to process customer care resolutions (Exchange/Refund)

• Able to sense risks preemptively by handling claims, which need to be reported for risk management, and de-escalate the claims for any company risks

• Able to attend deposition as needed

• Works on issues that impact the success of the business or address future concepts, products, or technologies - Regularly interacts with external/internal stakeholders /or major customers. Interactions may frequently involve special skills such as negotiating with customers or management or attempting to influence juniors regarding significant matters to the organization

• Product Liability Risk management, sensing and reporting potential risks to the leadership

• Early risk sensing for product liability issues, working cross-functionally with the headquarters teams in Korea and the laboratory, following up close loop process from detecting issues to corrective actions

• Claim management, including Insurance/Tender/Subrogation claims, managing LTPs and status, making decisions & escalating issues

Qualifications:

• Minimum 6+ related experience and a bachelor’s degree

• Technical education or product engineering or troubleshooting experience

• Advanced skills in Microsoft Word, Excel, and PowerPoint

• Strong understanding of Home Appliance and Display products

• Ability to identify, troubleshoot, and find resolutions to application-based issues

• Excellent collaborator with the ability to effectively communicate across divisions and language barriers

• Experience working with product engineers and offshore resources in different time zones a plus

• Experience working with and influencing cross-functional teams

• An ability to perform evening conference calls with headquarters in Korea - An ability to travel within the US & overseas for business purposes as needed

• Experience working in a complex, deep organization, corporate, and department

• Claims Adjusting/management experience preferable

Necessary Skills and Attributes:     

• Product Technical/engineering education or experience

• Team oriented, but also able to work independently and manage multiple tasks

• Self-directed and results-oriented with excellent communication skills

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.