Job Description

Are you ready to kick-start your career in IT? Join us as an Desktop Support Intern and immerse yourself in a dynamic environment where every day brings new challenges and learning opportunities. You'll be at the forefront of ensuring seamless IT operations and support, making a real impact on our team's success.

Key Responsibilities

• Act as the primary point of contact for IT-related queries and daily operational support, becoming the linchpin of our tech ecosystem
• Take charge of incident tickets, ensuring timely escalations and resolutions, while maintaining our high standards and guidelines
• Efficiently manage and execute assigned tasks, showcasing your ability to handle responsibilities promptly and effectively
• Collaborate closely with internal teams and third-party vendors to ensure seamless IT service support and integration
• Assist in managing IT equipment storage, tagging, records, and deployment, gaining hands-on experience in inventory management

What You'll Do

• Get hands-on experience in the installation, configuration, and setup of IT equipment, preparing you for real-world tech challenges
• Provide technical support and guidance to end-users, enhancing their computing experience and resolving issues efficiently
• Play a crucial role in onboarding new staff and managing laptop deployments, ensuring a smooth transition for new team members
• Troubleshoot and support meeting room video conference systems, ensuring flawless communication across the organization
• Assist in managing documentation and ensuring all processes comply with policies and service level agreements (SLAs)
• Gain experience in providing technical support across various offices within the AirAsia Group in Malaysia, expanding your professional network

What You'll Gain

• Dive into the world of IT support, working on real projects that make a difference
• Develop crucial technical and soft skills, from troubleshooting to effective communication
• Learn from experienced professionals who are passionate about your growth and success
• Build connections with industry experts and peers, opening doors to future opportunities

Join us and be part of a team that values innovation, teamwork, and excellence. Apply now to start your journey in IT with us!