At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

Job Description Summary
As a Customer Services teammate within Account Protection & Financial Services, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.

Job Description:

As a Payments & Disputes Specialist - you will be responsible for providing an effortless experience for our customers by providing helpful solutions to complex issues. The role of Payments & Disputes supports customers with filing claims on items not received or not as described. As well as transaction and payment issues. Using your natural curiosity and investigation skills you will be equipped with the latest technology and empowered with the tools and training to uncover roadblocks and deliver practical solutions while deepening customer relationships through every interaction

Capabilities and Skills:

• Empathy and Customer focus
  • Communicate with clarity
  • Genuinely care about helping customers to resolve their cases
  • Actively listen and ask questions in a positive and professional manner to find the quickest resolution
  • Work independently while making sound business decisions for customers
  • Proactively recommend and educate the customer about features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal
• Adaptability
  • Comfortable working with tools and technology such as Microsoft Office, Google Chrome, etc
  • Ability to multi-tasking – multiple systems, screens, active listening
• Ethics, Values, and Integrity
  • Lead with respect, honesty, and accountability
  • Adhere to internal processes to maintain confidentiality and security on accounts and work within Internal Guidelines
  • Staying compliant with systems and processes along with maintaining data integrity
• Time Management
  • Adhere to schedule and metrics, such as average handle time
  • Using the right tool to complete tasks
  • Follow through from start to end when helping a customer in the most efficient way possible
• Team Player
  • Actively contributes to the team to ensure success
  • Share knowledge with team on best practices
  • Show respect to each other and customers
• Dependability and Reliability
  • Follow through on commitments and consistently meet deadlines
  • Always follow up with a sense of urgency and drive results

Experience:

• 12+ months of customer service experience required
• Excellent verbal and written communication skills
• Good problem solving and analytical skills
• Comfortable working in a high pressure, fast paced environment with competing priorities – able to shift focus based on organisational needs
• A technical mindset
• Ability to work to a clear set of targets and KPI’s

Education:

• High School Diploma or equivalent required

In order to work from home successfully, we are looking for you to accommodate the following:

• Must have a high-speed internet connection with a minimum of 100 Mbps download and 50 Mbps upload, for a single user, from a reliable internet provider.
• Equipment should be directly connected to a router/modem for best quality versus a wireless connection.
• All PayPal hardware you receive needs to be connected to a surge protector.
• Must have dedicated working space free of distraction and background noise.

Physical Requirements:  This position requires sitting, typing and repetitive motions

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Any general requests for consideration of your skills, please Join Our Talent Community.