Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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As a member of the GTAS Interoperability Team in the Global Technology and Enterprise Services (GTES), organization, this position is based in Canada, is a virtual working role and will be focused on seamless integration of new and existing travel servicing and desktop software to ensure the health of end-user desktops, for optimal end user experience with travel servicing and desktop software and end user desktop stability. This role provides a tremendous Opportunity to learn a wide variety of technologies and apply those learnings in day-to-day work. The role requires a strong ability to balance a flexible work schedule – work hours and days could vary based on business need. This role will support clients in a global / international environment, therefore speaking/reading/writing the English language is required in this role. 

What You’ll Be Doing:

• Hands-on testing of travel and desktop software installations to prepare for pilot and production desktop readiness.
• Coordinate and facilitate E2E pilot activities, globally, to ready for production deployment.
• Consult with Product and Development Teams and End User Computing to deploy production versions to end-user desktops.
• Coordinate and facilitate end-user production validations for network / large change events.
• Liaise with cross-functional teams (i.e., GTAS L2, technical and business product managers, service desk, cyber security team, end-user computing) necessary to prepare end users for pilot and production releases and supporting any troubleshooting of performance issues to resolution.
• Liaison across cross-functional teams (i.e. testing teams, technical product analysts and managers, developers, and end user computing) to monitor the health of the desktop and performance monitoring and perform hands-on troubleshooting.
• Ability to proactively anticipate a technical issue which could impact applications that translate to a potential impact to the end user.
• Research and solve issues/problems starting with minimal details, including thinking outside the box to determine what might have caused the problem and the solution.
• Ability to proactively anticipate a functional or technical issue affecting the end user.
• Participate in change control process on the CAB.
• Create and distribute Service Advisory Communications for events related to planned downtime and software updates as part of the change control process.
• Facilitate video conferences with colleagues to ready support teams and the business for upcoming deployments.  
• Drive best practices in the pursuit of driving continuous improvement and quality.
• Prepare and present metrics to Leaders articulating end user experience benefit.    
• Additional responsibilities will be added to support GTAS Interoperability initiatives.
• Ensure compliance with GBT policies and procedures. 

What We’re Looking For:

• Bachelor’s degree in science or engineering or equivalent.
• Strong ability to balance a flexible work schedule – work hours and days could vary based on need.
• Knowledge of GBT desktop applications/tools or equivalent travel technology and industry a plus.
• Strong knowledge and experience in working with Amadeus and Sabre GDS is a must for the role.
• Experience with using the point-of-sale applications, GDS’s and understanding GBT Travel Counselor workflow.
• Ability to effectively communicate technical information across multiple audiences that is easily understandable.
• Ability to think abstractly, analyze, and resolve ambiguous/under-defined problems effectively.
• Strong organizational skills with a proven ability to manage multiple concurrent priorities in a fast-paced environment.
• Excellent verbal and written communication skills in the English language.
• Experience with Windows OS and Office 365. 
• Familiarity with Tanium Self Service Client a plus.
• Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external.
• Knowledge or experience in using a ticketing system like FreshService, Service Now.
• Highly disciplined and good time management skills.
• Expert problem-solving skills with an eye for detail.
• Ability to cope with pressure and delivers results.
• Self-starter, quick learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little guidance.

     

Location

Canada

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!