Posted:
12/16/2024, 5:01:18 AM
Location(s):
Sofia-City, Bulgaria ⋅ Sofia, Sofia-City, Bulgaria
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Over the past few years, our client base has grown 20 times to over 3 million, and client assets have grown over 50 times to over €4 billion.
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
Proficiency in German (C1 or above)
Proficiency in English (C1 or above)
Customer-orientated approach
Good time management and multitasking skills
Willingness to learn and develop
Adaptiveness to a rapidly changing environment
Previous experience in customer service
Understanding of the stock market and the fintech industry
Communicate with clients in German/English
Deal with incoming inquiries via chat and email
Help clients get acquainted with our app
Troubleshoot account-related issues
Channel client’s feedback
Working on a schedule, organized in shifts
Comprehensive training program to adapt to the insights of the business
Upskill trainings throughout your career
Full appreciation of your talent and ideas
Generous remuneration package
Excellent social benefits, including 25 days off, a sports card and private health insurance
Are you ready to accelerate your career with us? We'd love to hear from you!
We thank all applicants, but only candidates selected for an interview will be contacted.
All personal data of applicants is protected by the law and will be treated with strict confidentiality.
Website: https://www.trading212.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 101-250
Year Founded: 2004
IPO Status: Private
Last Funding Type: Venture - Series Unknown
Industries: Financial Services ⋅ FinTech