Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeo Service is the Aftermarket Specialist serving both auto manufacturers with original equipment spares and the independent aftermarket with replacement parts and accessories for passenger cars and commercial vehicles.

YOUR CHALLENGES:

• you will be the main contact for E-commerce customers in a new project and your responsibility will be to provide the best customer service (phone calls and e-mails in Polish, English or German language)

• ensuring orders are entered accurately in an efficient and timely manner

• receiving and processing Customer claims

• monitoring the service rate to the Customers and coordinating action plans to drive availability improvements

• tracking on time transport performance

• process improvements; liaise with other departments to allow smooth information flow and high standard services

• maintain a good knowledge of sales administration SAP operations

ABOUT YOU:

• minimum 3 years’ experience on similar role

• advanced level of Polish, English and German language is a must

• strong communication skills, both written and verbal

• advanced Google Sheets (Excel) skills

• knowledge of SAP

• experience in sales organization is an advantage

WE OFFER:

• Employment in an international production company with high quality standards of work, a leading multinational high-tech automotive supplier

• Attractive working conditions and benefits: possibility to work remotely, participation in internal and external trainings, subsidies for MyBenefit cafeteria (including Multisport card), additional health and life insurance, private medical care (Medicover), Employee Retirement Program (PPE) and other social benefits

Valeo works to promote diversity in all its forms (gender, disability, social and cultural, generational) through local policies and actions, mentoring and training programs, networks and partnerships.

Job:

Customer Service Contact

Organization:

PG/RO Supply Chain Engineering

Schedule:

Full time

Employee Status:

Regular

Job Type:

Permanent contract

Job Posting Date:

2024-06-17

Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com