This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter:

The Sr. Engineer, Tech Support works closely with other members of the Services Team including Support, Upgrades, and Implementations to ensure customer satisfaction through all service events.

Your Team:

Responsible for performing advanced troubleshooting support of Baxter Connected Care products. Duties include advanced troubleshooting of complex cases, providing mentoring and guidance for Support Technicians, and ensuring knowledge base articles are created and updated for Care Communications products. Additionally, the Sr. Engineer will provide support to other Service Teams including Upgrade Engineers and Implementation Engineers as needed.

What You'll Be Doing:

• Conduct advanced troubleshooting on all Care Communications Nurse Call Products (Voalte/Navicare Nurse Call, Patient Safety, RTLS, Integrations, and new products as introduced).
• Serve as a liaison to other support team members for knowledge transfer.
• Act as the inter-team issue escalation pathway for Upgrades and Implementations.
• Provide oversight, training, and direction to support teams to ensure Care Communications SLA’s are met.
• Perform Root Cause Analysis (RCA) to identify repeat issues leading to product outages.
• Work closely with Lead Engineers to develop and implement on-the-job training (OJT) curriculum for support technicians.
• Understand back-end network security and Active Directory functionality.

What You'll Bring:

• Bachelor of Science in Engineering, Computer Science, or related field required, or equivalent experience of a minimum of 3-5 years of related experience.
• Advanced understanding of supporting Microsoft Windows platforms, SQL, IIS server, and associated networked systems.
• Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc.).
• Experience in software or application architecture and/or consulting.
• Experience configuring, setting up, and debugging PC-based systems.
• Preferred certifications: Cisco certifications (CCNA, CCDP, CCNP, CCIE) or Microsoft Industry certifications.
• Availability to support a 24x7x365 Technical Support Operation.
• Willing and able to travel up to 15%.
• Must be able to lift 50 lbs. and have a valid driver’s license.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 - $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.