Technical Support Specialist II

Do you enjoy troubleshooting and resolving customer technical problems quickly?

Can you help us to ensure a high-availability technical environment?

About the company:

LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below

www.lexisnexisrisk.com

About the Team:

You will be joining a team of problem solving Technical Support Specialists based at the London Bishopsgate office and Sutton Greater London.

About the Role:

The Technical Support Specialist II is an intermediate position. Provides technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.

At RELX, we are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment, RELX has implemented the following initiatives:

Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.

Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.

Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.

Responsibilities:

• Configuring and setting-up workstations and laptops for our on-site customers
• Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
• Monitoring, supporting, and troubleshooting our IT infrastructure for operating issues involving failures, degradation, and event correlation
• Resolving desktop computer issues for hardware, software, and printing by performing troubleshooting and successful problem resolution
• Initiating corrective actions to resolve connectivity and minimize downtime, ensuring availability of our IT environment to customers
•  Prioritising and Managing workload effectively, managing several open Incidents/Problems simultaneously
• Working to SLA thresholds for incidents, request and problems

Requirements:

• Have experience of Windows build and deployment tools, such as MDT, SCCM, Autopilot
• Have an understanding  or experience with backup procedures
• Have Experience supporting both MacOS and Windows
• Have experience of Troubleshooting Outlook, including problems connecting to Exchange/Office 365
• Have Connecting via a VPN, using multifactor authentication and  ITSM software, such as TOPdesk, Service Now, Remedy
• Have great verbal and written communication skills and be able to build relationships with customers and teams
• Have experience of working with Azure and MEM environments

Learn more about the LexisNexis Risk team and how we work here.

#LI-MH1 #LI-Hybrid

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

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