Posted:
10/21/2024, 5:00:00 PM
Location(s):
New York, United States ⋅ City of Rochester, New York, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
The Opportunity:
CACI has an immediate need for a Production Support Technician to join our Mastodon program in Rochester, NY. As the selected candidate, you will lead product services profit-center and facilitate the repair/test of custom radio products. You will work alongside operations, engineering, and quality teams to verify quality standards and identify problems to contribute to process improvements. You will also communicate with customer representatives and internal field service engineers on status of RMAs.
Responsibilities:
Act as primary liaison between the customer, field service engineers, operations, engineering, and quality in the repair and root cause analysis of custom radio products.
Collaborate with operations director in the prioritization and scheduling of customer repairs.
Track and maintain methodical records of all customer repairs including level of repair analysis, root cause analysis, corrective action, and containment strategies.
Perform various system/unit level testing on custom radio products.
Audit customer return kits. *Generate input for customer repair quote
Qualifications:
Required:
Associate degree and 5-7 years of relevant experience.
Excellent communication skills.
Highly proficient in Microsoft Excel.
History of maintaining consistent quality and attention to detail levels.
Desired:
Experience in DoD Industry.
Familiar with basic test equipment, i.e. signal generators, power meters and power supplies.
Willingness to learn and work in a fast-paced flexible production environment.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$62,200-$130,600Website: https://caci.com/
Headquarter Location: Arlington, Virginia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Industries: Software