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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DEPARTMENT DESCRIPTION

The Salesforce Professional Services Global Delivery Centers (GDCs) supports consistent high-quality delivery across the globe as Salesforce grows. To deliver on this promise, GDC is expanding its capability and scale to support rapidly growing professional services. 

OVERVIEW OF THE ROLE

The Director, GDC (Professional Services) - is a senior executive with a passion and experience for growing world-class high-performance teams and successfully delivering innovative IT professional services to enterprise customers. You'll work as part of a highly matrixed, cross-functional teams in close partnership and collaboration across services sales, regional delivery teams, customers, and wider ecosystem across Salesforce.

We are looking for an experienced professional services leader with proven experience in scaling professional services delivery centers in LATAM (Mexico City) & across the world.

As Director, you will lead the strategy for our LATAM GDC building & scaling a global delivery organization that focuses on creating and executing against a delivery hub strategy that supports 25% YoY growth.

This role reports to the VP of WW GDCs.

YOUR IMPACT

Salesforce is helping organizations around the world go digital and drive unprecedented business outcomes through transformation. Professional Services is instrumental in helping them achieve those outcomes. As we grow with the rest of the business, the need to continuously attract, develop, and retain exceptional talent is paramount.

Given our global footprint, our GDCs are crucial to our growth.

• Scaling our LATAM delivery center, attracting new talent, developing existing talent, and retaining employees by creating rewarding growth opportunities 

• Building deep technical & consulting expertise in respective cloud practices

• Assimilating new products & technologies that are added to the portfolio through acquisitions 

• Leading team utilization and operational metrics

• Constant focus on innovation, improve and enhance our global delivery offerings & practices 

• Strong partnership with GEOs and OUs to drive GDC's overall value proposition

REQUIRED QUALIFICATIONS

• 15+ years of experience driving results across large company/multi functions. 

• 10+ years in a leadership position in consulting / professional services.

• 10+ years of work experience in software-related professional services. 

• A senior leader able to operate effectively with C-level executives. 

• Significant experience with building, growing, and leading consulting delivery centers. 

• Strong business sense, strategic thinking, and analytical skills. 

• Willing to take action and results-driven. 

• Strong organizational and management skills to run multiple projects, responsibilities, and staff. 

• Proven ability to influence cross-functional teams without formal authority. 

• Exceptional relationship-building skills demonstrated by the ability to grow and nurture relationships with internal collaborators. 

• High energy and passion for the job. 

• Operational and financial management experience.

• Strong interpersonal and soft skills. 

• Fluency in English is a must with Spanish or Portuguese first languages.  

VALUES AND COMPETENCES:

• Trust: Trusts the company’s core values; shows integrity, transparency, and reliability

• Adaptable: Excels in high levels of uncertainty, ambiguity, and change.

• Entrepreneurial Mindset: Always learning; approaches everything with an open mind; considers all opinions, looks to innovate and hands-on.

• Multiplier: Amplifying and unleashing the potential and capabilities of others.

• Leadership: Self-aware and strategic thinker; proficient at building strong relationships and growing people and leaders.

• Compelling Communicator: Speaks and writes with clarity, brevity, and purpose; explains areas of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence.

• Team player: Proficient at high-impact teaming and working with members of a multi-functional team

Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.