As a Customer Care Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers’ compensation, and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims. 

This is an entry level position in our claims contact center and provides excellent career pathways into our Claims and Operations organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career. 

START DATE:  November 4th, 2024  

WORK ARRANGEMENTS: This role will be 100% remote,

Candidates who live near one of our office locations, will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

TRAINING HOURS: are Mon-Fri 10:30am-7:00pm EST for the first 6 weeks (about 1 and a half months) of employment. (No Time off during training) Training Requirements:  As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course.

POST TRAINING HOURS: the year-round shift will be Mon-Fri 10:30am-7:00pm EST 

COMPENSATION: Base Pay is $22 per hour with opportunity for growth.

RESPONSIBILITIES:  

• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisal, and organizing car rental where appropriate 
• Initiate claims according to claims best practices, as assigned, and provide exceptional customer service 
• Promote digital self service capabilities 
• Utilize multiple computer applications to accurately document claim information 
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand 
• Be provided with 6 weeks (about 1 and a half months) of paid training as well as ongoing coaching and development to ensure your success 

QUALIFICATIONS:  

• A demonstrated background in customer service, insurance, retail, restaurant, or a related field 
• Excellent communication skills with strong ability to empathize with customers 
• Strong attention to detail 
• Experience working in a Windows-based computer environment 
• The ability to work in a collaborative environment 
• Problem solving and critical thinking skills and have a strong attention to detail. 
• You use excellent verbal and written communication skills (bilingual – Spanish/English is a plus) to develop and enhance strong impactful customer relationships 
• High School Diploma or equivalent required, bachelor’s degree a plus
• INTERNET REQUIREMENTS:  For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net  from your personal computer and provide speed test results.