Posted:
1/3/2025, 1:14:55 AM
Location(s):
Jedburgh, Scotland, United Kingdom ⋅ Gauteng, South Africa ⋅ Scotland, United Kingdom ⋅ Randburg, Gauteng, South Africa
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Description
Client Care Advisor
Salary: £24,045 per annum
Hours: 40 hours per week
Job Type: Full-time, Permanent
Location: Greenside Farm, St Boswells, Melrose TD6 0AJ
Greenside Veterinary Practice have a fantastic opportunity to join their front of house team
This is a reception role requiring a sociable and adaptable person with a passion for amazing customer service.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Roles and Responsibilities
You will be the front of house, welcoming clients and their pets into the branch. Being efficient, pleasant and courteous to clients and their animals at all times.
Manage and deal with appointment bookings in a professional and efficient manner
Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
Support the business with a range of administrative duties
Have a high level of attention to detail
Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
Show awareness of financial control within the practice and follow up with clients for outstanding payments
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Vets provide exceptional first opinion care to both small and farm animals.
We also have a purpose-built referral clinic speicalising in Regenerative Medicine and Rehabilitation which includes qualified physiotherapists and hydro-therapists.
We believe our clients and their animals are the heart of our practice and we strive to provide the best clinical standards as well as excellent customer service for all under our care.
Salary Value: £24,045 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary