As the Senior Director, Patient Experience and Operations, you will oversee an extensive operations team that is at the frontline of the healthcare experience care for Ro patients and customers. Your teams will provide customer support, help patients navigate their insurance benefits, and move forward with patients’ overall care. You will build an organization that scales in patient reach and complexity while reducing contacts, managing costs, and driving continued quality improvement. You will leverage ops and tech to deliver an exceptional patient experience for patients on their healthcare journey. This role reports to the SVP, Care Delivery, and works closely with operational, clinical, business, and tech counterparts.

Who are you? You have prior experience scaling a significant member experience organization with direct operational / cost accountability. You can point to examples of using tech to drive ops and patient experience, and you approach problems with an analytical lens. You love building new things, operating in a fast-moving environment, and, ultimately, delivering exceptional patient experiences.