As the Senior Director, Patient Experience Operations, you will oversee an extensive operations team that is at the frontline of care for Ro customers. Your teams will provide customer support, help patients navigate their insurance benefits, and move forward patients’ overall care. You will build an organization that scales in patient reach and complexity, while reducing contacts, managing costs, and driving continued quality improvement. You will report to the SVP, Care Delivery and work closely with operational, clinical, business, tech counterparts.
Who are you? You have prior experience scaling a significant member experience organization with direct operational / cost accountability. You love building new things, operating in a fast-moving environment, and, ultimately, delivering exceptional patient experiences.
The target base salary for this position ranges from $174,700 to $213,500, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.