Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

Role and Responsibilities

Reporting to the Head of Digital Engineering Operations, The Director of Digital Release Management is responsible for overseeing the entire lifecycle of digital releases, ensuring seamless integration and deployment across various platforms. This role involves strategic planning, coordination, and execution of release processes to enhance the efficiency and reliability of digital product launches. In a leadership role in the Digital Technology organization, you will be responsible for transforming our talent and driving the quality of next generation digital products.  With a focus on release management, you will collaborate closely with product leaders, and other stakeholders to align on product milestones and deliver innovative digital applications and experiences. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Director of Digital Release Management will be responsible for the following:

• Develop and implement release management strategies aligned with organizational goals.
• Define and manage the release schedule, ensuring timely and coordinated releases.
• Work closely with development, QA, operations, and product teams to ensure smooth release processes.
• Produce and Maintain documentation related to procedures for build, implementation, and run book plans.
• Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders
• Facilitate communication between stakeholders to address any issues or dependencies.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Communicate and oversee the creation and validation of the release notes in partnership with the business
• Develop and maintain engagement with production teams to ensure they are release-ready
• Initiating and overseeing the development of technical guides and training for external functionality 
• Continuously evaluate and improve release management processes and tools.
• Coordinate Web deployments with Service Delivery teams
• Manage Mobile application deployments to multi-client owned Appstore/Playstore accounts.
• Implement best practices for release management, including automation and continuous integration/continuous deployment (CI/CD) methodologies.
• Identify potential risks in the release process and develop mitigation strategies.
• Ensure compliance with security and regulatory requirements.
• Lead and mentor a team of release managers and engineers.
• Foster a culture of continuous improvement and accountability within the team.
• Develop, track, and report on release metrics to senior management.
• Analyze release performance and implement corrective actions as needed.

Qualifications

• Extensive experience in release management, with a strong understanding of software development lifecycle (SDLC) and CI/CD practices.
• Experience with tools like Jira, Jenkins, BitRise, and Git.
• Experience managing web deployments for highly leveraged SaaS applications.
• Experience managing complex mobile deployments across many different client owned Appstore/Playstore accounts.
• Proven leadership experience, with the ability to manage and motivate a team.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and attention to detail.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Personal Characteristics 

• Proven experience in leading and managing teams, including recruitment, performance management, and professional development. 
• Clear and effective communication is crucial for coordinating with various teams and stakeholders.
• The ability to manage multiple tasks, schedules, and deadlines efficiently.
• Adaptability at identifying potential issues and developing contingency plans.
• Working well with development, operations, and testing teams is key to ensuring smooth releases.
• Experience in managing people and leading teams through complex projects is beneficial.
• The ability to adapt to changing circumstances and new technologies is im

  Role and Responsibilities

  Reporting to the Head of Digital Engineering Operations, The Director of Digital Release Management is responsible for overseeing the entire lifecycle of digital releases, ensuring seamless integration and deployment across various platforms. This role involves strategic planning, coordination, and execution of release processes to enhance the efficiency and reliability of digital product launches. In a leadership role in the Digital Technology organization, you will be responsible for transforming our talent and driving the quality of next generation digital products.  With a focus on release management, you will collaborate closely with product leaders, and other stakeholders to align on product milestones and deliver innovative digital applications and experiences. In this role, the candidate will have the opportunity to make a lasting impact on the company's digital transformation journey, drive customer-centric innovation, and position the organization as a leader in the competitive digital banking landscape. Specifically, the Director of Digital Release Management will be responsible for the following:

• Develop and implement release management strategies aligned with organizational goals.
• Define and manage the release schedule, ensuring timely and coordinated releases.
• Work closely with development, QA, operations, and product teams to ensure smooth release processes.
• Produce and Maintain documentation related to procedures for build, implementation, and run book plans.
• Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholders
• Facilitate communication between stakeholders to address any issues or dependencies.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Communicate and oversee the creation and validation of the release notes in partnership with the business
• Develop and maintain engagement with production teams to ensure they are release-ready
• Initiating and overseeing the development of technical guides and training for external functionality 
• Continuously evaluate and improve release management processes and tools.
• Coordinate Web deployments with Service Delivery teams
• Manage Mobile application deployments to multi-client owned Appstore/Playstore accounts.
• Implement best practices for release management, including automation and continuous integration/continuous deployment (CI/CD) methodologies.
• Identify potential risks in the release process and develop mitigation strategies.
• Ensure compliance with security and regulatory requirements.
• Lead and mentor a team of release managers and engineers.
• Foster a culture of continuous improvement and accountability within the team.
• Develop, track, and report on release metrics to senior management.
• Analyze release performance and implement corrective actions as needed.

• Qualifications

• Extensive experience in release management, with a strong understanding of software development lifecycle (SDLC) and CI/CD practices.
• Experience with tools like Jira, Jenkins, BitRise, and Git.
• Experience managing web deployments for highly leveraged SaaS applications.
• Experience managing complex mobile deployments across many different client owned Appstore/Playstore accounts.
• Proven leadership experience, with the ability to manage and motivate a team.
• Excellent communication and collaboration skills.
• Strong problem-solving abilities and attention to detail.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

• Personal Characteristics 

• Proven experience in leading and managing teams, including recruitment, performance management, and professional development. 
• Clear and effective communication is crucial for coordinating with various teams and stakeholders.
• The ability to manage multiple tasks, schedules, and deadlines efficiently.
• Adaptability at identifying potential issues and developing contingency plans.
• Working well with development, operations, and testing teams is key to ensuring smooth releases.
• Experience in managing people and leading teams through complex projects is beneficial.
• The ability to adapt to changing circumstances and new technologies is important in the fast-paced world of software development.
• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments. 
• Takes an ownership approach to engineering and product outcomes. 
• Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach. 
• Strong leadership skills with the ability to inspire, motivate, and mentor teams towards achieving strategic objectives and delivering high-quality mobile solutions. 
• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, track record, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement. 
• Ability to quickly establish strong credibility with employees, business partners and external resources. 
• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities: 
  • Win as one team 
  • Lead with integrity 
  • Be the change 

• ant in the fast-paced world of software development.
• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments. 
• Takes an ownership approach to engineering and product outcomes. 
• Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach. 
• Strong leadership skills with the ability to inspire, motivate, and mentor teams towards achieving strategic objectives and delivering high-quality mobile solutions. 
• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, track record, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement. 
• Ability to quickly establish strong credibility with employees, business partners and external resources. 
• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities: 
  • Win as one team 
  • Lead with integrity 
  • Be the change 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $145,900.00 - $245,120.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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