At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a skilled and analytical Voice of Customer (VoC) Analyst to join our Global Customer & Market Intelligence team.

In this role, you will be responsible for executing global Voice of Customer research programs and applying advanced analytics to survey data to reveal actionable customer insights.

The Global Customer & Market Intelligence team is dedicated to delivering evidence-based insights that advance the company’s growth goals across our global footprint in 61 countries.

What You’ll Do

In this role, you will:

• Execute the full lifecycle of Voice of Customer research programs—including data preparation, questionnaire building, and email distribution—to deliver comprehensive dashboard reporting and presentations.

• Collaborate with the Senior Customer Experience (CX) Manager and business leaders to synthesize research findings into strategic insights and practical recommendations.

• Ensure compliance with organizational standards by maturing the team’s operational processes, policies, and research standards to scale and optimize performance.

What You’ll Bring

The ideal candidate will have:

• 3+ years of experience in Customer Experience (CX), research, strategy, or other transformational roles within complex enterprise or Business-to-Business (B2B) environments.

• Strong knowledge of enterprise Customer Experience management platforms (such as Qualtrics), data manipulation tools (such as Excel or Tableau Prep), and the use of Artificial Intelligence and Large Language Models (LLMs) for research synthesis.

• Proven ability in basic statistical analysis methods and the capacity to meet deadlines while taking full responsibility for high-quality deliverables.

• Bachelor of Arts or Bachelor of Science degree in business, marketing, sociology, or a related field.

What We Offer

• Competitive compensation and benefits aligned with your experience.

• Flexible work options to support a healthy work-life balance

• Opportunities for continuous learning and professional growth within a global organization.

Call to Action

Are you ready to help Iron Mountain expand our customer relationships through data-driven insights? Apply today to join our Global Customer & Market Intelligence team!

Please apply with your resume in English

Category: Marketing