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Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES 

Financial Management

• Develop annual business plan
• Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives 
• Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
• Approve expenditures and invoices including overtime

Operations                                                   

• Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
• Remove barriers, encourage ideas, and identify improvements
• Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
• Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
• Responsible for establishing location goals and priorities
• Develop, communicate, and monitor goals, priorities, processes and procedures
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Effectively present and communicate Company and Market strategies, values, and goals to location staff
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements 
• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
• Ensure all safety, quality control, and compliance standards are adhered  

People Development           

• Develop a strong, trusting, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary; writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership. 

Other                                                        

• Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
• May network with key community leaders to build business relationships, influence, and support the community
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and implement plans to improve customer satisfaction index and on-line community reviews 
• Other responsibilities as requested or assigned
• Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM Requirements

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities
• Funeral Home Management experience preferred but not required
• Managing 30+ operations staff in previous roles
• At least two (2) years’ experience managing people and effectively managing budgets and expense control required
• Experience with Compass software is preferred

Knowledge, Skills and Abilities

• Knowledgeable in industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Exposure to various chemicals and fluids
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families 

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to lift up to 50 lbs. to assist with moving bodies

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%

Postal Code: L8R 2X1

Category (Portal Searching): Operations

Job Location: CA-ON - Hamilton