Posted:
12/19/2024, 4:00:00 PM
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Growth & Marketing ⋅ Product
Workplace Type:
Remote
Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.The Director, Program Management, Custom Groups role is primarily accountable for the operational delivery of hospitality programs for groups who require a customized travel package. This position will collaborate with multiple functional areas to identify effective and efficient solutions in order to meet the unique elements and requirements of each account. Accounts could include any organization in the Olympic Movement, including but not limited to National Olympic or Paralympic Committees (NOC/NPC), International Federations (IF), The Olympic Partners (TOPs), Local Marketing Partners (LMPs), Rights-Holding Broadcasters (RHBs), or a stakeholder of an NOC, NPC, IF, TOP, LMP, or RHB. The position will be responsible for building a strong operations/staffing structure depending on the specifications of each program, including leading the recruitment process, to deliver each phase: design, planning, and execution. This position will work in tandem with other members of the Stakeholder and Custom Groups Program Management team and key functional areas/workstreams to create a positive and productive working environment and develop creative and innovative solutions.
ESSENTIAL FUNCTIONS & RESPONSIBILTIES
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Primary Responsibilities:
• Support the Program Management team in every facet of strategic planning to develop a scope, structure and budget for all hospitality programs
• Act as the dedicated primary contact and deliver end-to-end account management; present solutions, manage the day-to-day relationships, identify opportunities for enhanced program design and offer exemplary customer service to Client
• Lead Client’s successful program operations planning and delivery
• Develop and track budgets against financial targets.
• Report to client any expenses deviating from approved budgets so appropriate adjustments can be made to keep budget on track
• Establish and implement account management routines (weekly call, weekly/monthly reports etc.) with Client on all hospitality-related matters as required
• Develop strong positive relationships with Client key contacts based upon clear and frequent communication, mutual trust, and ability to meet Client’s needs
• Develop detailed and comprehensive itineraries for all client waves and for all constituents maximizing the use of all assets
• Closely coordinate and liaise with OL Games Services FAs and OCOGs (Organizing Committees of Olympic Games) to develop, allocate, and deliver appropriate assets and systems to Client in order to successfully manage their hospitality efforts and programs, including but not limited to:
o Accommodations
o Ticketing
o Games Hospitality (In-Venue Hospitality or “IVH”, Off-Venue Hospitality or “OVH”, and Hospitality Houses or “HH”)
o Event Production
o Experiences
o Staffing
o Communications & Database
o Transportation
o Amenities / Uniform / Logistics
o Accreditations o Budget Management
o Security / Medical
o Innovative Assets
• Maintain overall project planning timeline and monitor and mitigate project delays and risks
• Update time sheet tracker weekly and submit for review
• Follow all corporate governance and compliance processes for both On Location and Clientµ
• Issue AAR (After-Action-Report) to include learnings and best practices (post event) Other
Duties & Responsibilities:
• Team Management: one-on-one, performance management, team development, staff training, reinforcement of & accountability for processes, etc.
• Develop, document, and implement specific procedures, systems, and operational efficiencies
• Conduct and/or participate in Team and Leadership Team meetings, as needed
• Provide leadership / feedback on process development / improvement during meetings
• Participate in post-event review meetings regularly
• Conduct process review / improvement meetings regularly
• Provide input on performance reviews, bonuses, and merit increases
• Monthly expense and/or event budget reconciliations, as needed
• Drive focus on Continuous Quality Improvement
• Foster an environment for participation and engagement from the Stakeholder and Custom Groups Program Management team and other workstreams
• Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey
• Lead by example, model our core values, and set the pace for the rest of the team while inspiring creativity and innovation
• Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized
• Extensive collaboration and communication within the team and across workstreams
• Situation analysis and decision making; identify, understand, and remove roadblocks
Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices. Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.Website: https://thegistsports.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 1-10
Year Founded: 2017
IPO Status: Private
Last Funding Type: Debt Financing
Industries: eSports ⋅ Media and Entertainment ⋅ Sports