Team Associate II

In-State Maryland Operations

Non-Exempt, Contingent II, Full Time, Grade 9

Job Location: La Plata, MD

University of Maryland Global Campus (UMGC) seeks a Full-Time Team Associate II within Stateside Military Operations at the College of Southern Maryland La Plata Campus location in La Plata, MD. The CSM La Plata location is easily accessible from Route 301. We invite transfer students from the College of Southern Maryland and local prospective and current students to visit us.

* This position will be located on the College of Southern Maryland La Plata Campus, occasional travel to other UMGC locations may be required*

The selected candidate should expect to work on-site 4 days per week and at home remotely 1 day per week.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide student support services at the UMGC location on the campus of CSM La Plata, handling high volume of student concerns, and basic student service needs.
• Promptly greet visitors and ensure the suite is welcoming, professional, and in line with the vision to deliver world-class service to its students.
• Promptly respond to inquiries (internal and external), and provide support as requested.
• Perform general clerical and office management duties.
• Assist with data entry, testing center coverage, and provide project assistance to the Assistant Director.
• Carefully document IT issues and report them to the supervisor and UMGC IT department.
• Welcome on-site students with evening classroom visits at the beginning of the semester/session.
• Perform preliminary diagnosis of problems and recommend changes in procedures.
• Perform basic troubleshooting of the IT equipment.
• Perform other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma and four (4) years of clerical work experience in a customer service environment.
• Strong customer service, communication and interpersonal skills; proficiency in Microsoft Office Suite, and excellent phone voice, in terms of tone and clarity is required.
• Experience working independently and possess the ability to prioritize and manage multiple tasks while displaying a self-motivated, organized and upbeat personality with a desire to encourage others to succeed.
• General knowledge of computer operating systems, application systems, job control software and related hardware.
• Skill in the operation of computer consoles on-line terminals and peripheral equipment; in diagnosing operation problems.
• Ability to lift and transport computer supplies and equipment; to recognize computer system error messages and to take corrective action; to communicate effectively orally and in writing; to work independently; to work under pressure.

REQUIREMENTS FOR REMOTE WORK:

• UMGC will provide necessary office supplies, a laptop, monitor, and headset.
• Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication.
• All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection.
• All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an ethernet connection.
• Candidates may not perform personal business during scheduled work hours with the exception of non-work time, such as scheduled breaks.
• Candidates are required to make and maintain alternative childcare or other dependent care arrangements to permit concentration on work assignments during their scheduled work shift.

PREFERRED EDUCATION AND EXPERIENCE:

• Pursuing a degree and experience using a CRM system

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html .

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.