SUMMARY

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opportunity for a full-time Banquet Captain at Osceola Heritage Park.  The Banquet Captain’s primary responsibilities include the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with the training of new employees.
• Schedule the appropriate staff for events, oversee and direct staff.
• Assist with enforcing ASM Global/OHP policies and procedures including alcohol policies.
• Serve as liaison with clients.
• Fulfill the service per each Banquet Event Order (BEO).
• Prep, set up and organization of catered event; prep, breaks down and cleanup of catered event.
• Creativity in designing buffet presentations and coffee break décor.
• Continuously improve the overall look and appearance of buffets.
• Maintain a line of communication with the Assistant Director, Food & Beverage.
• Manage banquets in the absence of Assistant Director, Food & Beverage.
• Assist Assistant Director, Food & Beverage with maintaining accurate cost of goods sold and labor for an event.
• Follow and maintain all cost guidelines for labor, beverage & food.
• Maintain all Banquet equipment cleanliness on a daily basis.
• Attend any necessary/scheduled F&B Department Meetings and Menu Meetings.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum of two years banquet service experience in high volume banquets, restaurants (with banquet facilities).
• Must be able to work and lead a team independently without active management.
• Excellent interpersonal, customer service, communications, team-building and problem-solving skills are required.
• Experience with upscale dining in a restaurant or similar type facility preferred
• High school diploma or GED preferred

SKILLS AND ABILITIES       

• Ability to use and maintain basic food service and kitchen equipment
• Ability to train others in the use of basic food service and kitchen equipment
• Strong communication skills and the ability to read, write, and understand English
• Ability to interact with all levels of staff ability to quickly identify problems and resolve them
• Excellent organizational and planning skills
• Strong customer service orientation
• Excellent communication and interpersonal skills
• Ability to work with limited supervision
• Ability to interact with all levels of staff including management
• Ability to work flexible, irregular hours as dictated by the restaurant levels/event schedule, including nights, weekends, and holidays
• Must be compliant with Health Codes\must be able to adapt to change in the work environment, managing, competing demands, frequent changes, delays, or unexpected events

QUALIFICATIONS

• Good communication skills.
• Must be 18 years of age or older
• Ability to read signs and follow simple oral and written instructions
• Excellent customer service skills
• Must be able to pass a background check to include a credit history report and meet corporate minimum requirements.
• Teamwork oriented -- cooperative attitude is a must.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Must be able to easily adjust to changing priorities.       

SUPERVISORY RESPONSIBILITIES

• Responsibilities include training employees, assigning, directing and monitoring work.

WORKING CONDITIONS

• Must have reliable transportation and be able to report to work as scheduled.
• Maintain a client service-oriented attitude.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays and can work flexible schedules
• NON-SLIP SHOES REQUIRED.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to lift 25+ pounds unaided.
• Must be able to carry and balance a tray with 8 entrée plates on the shoulder
• Performing work through repetitive eye/hand coordination
• Must be able to balance and have good manual dexterity
• Must be able to or prepared to learn to drive any vehicle necessary to perform daily duties

NOTE

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants that need reasonable accommodation to complete the application process may contact 321-697-3333.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.