We are seeking a highly organised and detail-oriented Knowledge Management Advisor to establish and embed a robust knowledge management framework across our Parks & Resorts operations on a part time basis.

This is a newly created role designed to drive consistency, reduce operational risk, and enhance frontline capability across all resort locations. Working closely with the Quality Team, you will play a key role in ensuring our teams have access to accurate, up-to-date, and high-quality information to deliver exceptional member experiences.

Key Responsibilities

• Develop, implement, and continuously improve the Knowledge Management framework across Parks & Resorts

• Create, review, and maintain knowledge articles, ensuring accuracy, relevance, and quality

• Establish processes for knowledge capture, validation, and distribution

• Collaborate with stakeholders to identify knowledge gaps and drive content improvements

• Ensure consistency of processes and information across all resort locations

• Support frontline teams by providing accessible, user-friendly knowledge resources

• Conduct regular audits and quality assurance checks of knowledge content

About You

• Experience in knowledge management, content management, or a similar role

• Strong attention to detail and commitment to quality assurance

• Excellent written communication skills with the ability to simplify complex information

• Proven ability to build processes and frameworks from the ground up

• Strong stakeholder engagement and collaboration skills

• Ability to work across multiple teams and manage competing priorities

• Part-time work – this role is 14 Hours per week

Why Join Us?

• Be part of a newly created role where you can make a tangible impact

• Help shape consistent processes across a growing Parks & Resorts network

• Work closely with cross-functional teams in a collaborative environment

• Contribute to delivering a high-quality, consistent member experience

At RAC, we’re committed to Becoming the Driving Force for our members and community. You’ll be part of a values-led organisation where you can contribute to meaningful change, support high-performing supplier partnerships, and help deliver exceptional member outcomes.

If you’re ready to take the next step in your contract administration career within a trusted WA organisation, we’d love to hear from you.