ABOUT THE TEAM 

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.   

MAIN JOB RESPONSIBILITIES 

• Serve as the primary liaison between the Domain, Technology and Business Product Owner 

• Work with the business to analyse as-is business processes, elicit business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes 

• Maximise the value being delivered by ensuring all features and stories are aligned to business value 

• Works with the Product Owner to refine the backlog of the team through prioritisation, estimation and decision making. 

• Work in close collaboration with the Product Owner, your peers in the BA team, Solution Architects, Solution Designers and the Scrum Team/s  to refine and socialise detailed requirements through progressive elaboration sessions 

• Supports Developers, Engineers and UX designers in understanding the requirements so they can deliver on their commitments. 

• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time. 

YOUR SKILLS & EXPERIENCE 

Must have 

• Minimum 10 years experience as a Senior Digital Business Analyst  

• In-depth understanding of Financial Products, processes and systems 

• Creativity and simplifying complex processes and issues, problem solving and analysis 

• Ability to communicate a product vision to key stakeholders and teams, and working with product owner to develop it into a shaped backlog of key features, epics stories and goals for individual sprints. 

• Develops and maintains a broad perspective; understands and considers issues in the context of overall market, customer, and business strategies 

• Extensive experience working in an agile environment and familiarity with HCD techniques 

• Analysis and delivery experience within complex environments 

• API design knowledge 

• Run story elaborations, sprint planning sessions and other Agile ceremonies. 

• Master at leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stage of change. 

• Ability to quickly understand the technical stack and grasp basic know-how of the systems that deliver your requirements. 

• Ability to work closely with key stakeholders and build collaborative partnerships 

• Proven analytical skills and evidence-based decision making 

• Comfortable with ambiguity 

Nice-to-have 

• Extensive knowledge and experience in Customer Onboarding, AML and Fincrime. 

• Qualification Requirements 

• Tertiary qualified with a Degree in Business and preference to post graduate qualifications 

• Experience in the Banking or Financial Services industry 

THE BENEFITS AND PERKS 

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits. 

1. Generous compensation and benefit package  

• Attractive salary  

• 20-day paid annual leave and 7-day paid sick leave 

• 13th month salary and Annual Performance Bonus 

• Premium healthcare for yourself and family members 

• Monthly allowance for team activities 

• Premium welcome kit and occasional gifts of appreciation 

• Extra benefits on your work anniversary 

2. Exciting career and development opportunities   

• Large scale products with modern technologies in banking domain 

• Clear roadmap for career advancement in both technical and leadership pathways 

• Access to digital learning platform such as Udemy 

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP) 

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers) 

• Sponsored English course with native teachers 

• Opportunity for training in Australia 

3. Professional and engaging working environment   

• Hybrid working model and excellent work-life balance 

• State-of-the-art & modern Agile office 

• Food and beverages in the office pantry 

• Employee Assistance Program to improve your physical and mental health 

• Annual team activities and company events 

• A solid and talented team behind you – great people who love what they do 

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE 

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow. 

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process. 

CLOUD-FIRST  

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!  

If this excites you, let's have a chat over a cup of coffee!