Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience

Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs

Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management

Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles

Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun

Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff

Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management

Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information

Administers pay for the technical staff per company policies

Attends one group morning meeting per day to ensure proper conduct and impact

Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters

Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters

Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores

Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment

Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives

Coordinates repairs as necessary on the entire physical plant

Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers

Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Performs various administrative tasks as directed by management

Understands and follows work rules and procedures

Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned

Ability to lead a team to achieve departmental and organizational goals

Strong organization skills and ability to multi-task

Proficient knowledge of dealership’s computer systems

Time Management skills and ability to prioritize

Excellent communication skills and works well in a team environment

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Exceptional attention to detail

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to interact well with others

Exceptional attention to detail

Works well in a team environment

Able to work with a diverse group of people and be a positive influence on departmental morale

High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

 Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Factory Training Credentials.

Valid Driver’s License with clean driving record.

 

IND-SERVICE