Company:

Marsh

Description:

We are seeking a talented individual to join our Local Community Insurance Services (LCIS) team, which is a division of JLT Risk Solutions at Marsh.

This position is located in Adelaide and follows a hybrid work model, requiring at least three days per week in the office.

At LCIS, our mission is to empower communities and support people in confidently pursuing their passions. As a specialist insurance provider, we deliver tailored coverage designed to protect community groups and not-for-profit organisations throughout Australia.

Our team provides expert advice and a range of insurance options to meet the unique needs of each group.  We operate as insurance advisers  and not a broker under a binding agreement with our insurers, which enables us to provide quotes and bind coverage for clients in line with our underwriting authority.

We are dedicated and passionate about helping communities flourish and enabling individuals to live life to the fullest.

Local Community Insurance Services (LCIS), a division of JLT Public Sector, is Australia’s trusted authority in developing and delivering risk solutions for governments and their communities.
 

We will count on you to:

• Work closely with the team to manage a portfolio of clients, building and maintaining strong relationships with key stakeholders.
• Answer telephone calls, managing emails in our group box, arranging quotations, endorsements, and new business.
• Manage the renewal process for existing clients, ensuring that policies are renewed on time and that coverage remains appropriate.
• Identify opportunities to provide insurance solutions that meet clients' needs and exceed their expectations.
• Develop and maintain a thorough understanding of clients' activities, and insurance requirements.
• Provide guidance on coverage options, policy terms and conditions.
• Work closely with internal teams to manage policy administration, billing, finance and claims management.
• Ensure that all client interactions are accurately documented on our systems and that records are maintained in accordance with company policies and procedures.
• Collaborate with both the LCIS team and relevant insurers to grow the business, ensure clients are covered correctly.
• Work in a call centre type environment
• Refer clients to our website and assist clients on how to use our online quoting platform
• Above all, you are someone who enjoys connecting with people and is committed to building and nurturing strong relationships with our clients, colleagues, and insurers.
  
   

What you need to have:

• Minimum of 1-2 years' experience in a similar account management role within the insurance industry.
• Strong knowledge of insurance products and services.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and experience with client management systems.
• Undertake Company directed compliance training.
• RG146 Tier 1 Insurance Broking Compliance.
• Call centre experience (not afraid to take back to back calls)
   

What sets you apart?

• Effective communicator: This is key to excellent client service and delivering on our client-first principles, so you will need to have strong interpersonal skills and be able to communicate clearly and professionally in all situations.
• Analytical: Analyse complex information, evaluate risk, and provide advice and solutions to clients.
• Highly organised and can manage multiple tasks simultaneously.
• See the importance of details and getting the small things right: A high level of attention to detail is essential for ensuring accuracy in policy documentation.
• Consistently contributes to the team and supports manager’s efforts to achieve goals.  Demonstrates understanding and respect for different perspectives, values, cultures and work styles. 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.