This role is onsite at our Reston office Monday - Friday.

Who we are…

In a world of constant change, we're leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations.

We're not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world.

At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT

What we’re looking for…

ScienceLogic, Inc. is looking for a customer service-oriented IT Specialist to provide efficient and accurate technical support to users. As the front line of the firm, you will address basic technical issues and support various assigned areas, ensuring that customer value meets the company's standards.

What you'll be doing...

• Provide hands-on troubleshooting of complex technical issues on ScienceLogic workstations and systems
• Escalate unresolved queries to the next level of support when necessary.
• Track, route, and redirect problems to the appropriate resources.
• Update customer data and generate activity reports.
• Guide customers through problem-solving processes in person or via remote support.
• Follow up with customers, provide feedback, and ensure issues are resolved.
• Utilize excellent customer service skills to exceed customer expectations.
• Ensure proper recording, documentation, and closure of issues.
• Manage hardware and software inventory for end users.
• Recommend and implement procedural improvements.
• Use sound independent judgment to resolve issues quickly and efficiently.
• Maintain and expand your knowledge of desktop support procedures, products, and services.
• Manage and maintain shared meeting spaces at the Reston headquarters.
• Deploy ScienceLogic-issued workstations using automated provisioning systems

Qualities you possess...

• Proven experience in providing local and remote desktop support.
• Ability to work during designated onsite hours.
• Excellent skills with Windows and Mac desktop operating systems; knowledge of Linux is a plus.
• Proficiency in standard business applications, including the latest versions of Microsoft Office for Windows and Mac.
• Experience managing devices with MDM tools such as Intune and Kandji.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multitasking abilities.
• Willingness to work occasional after-hours.
• Customer service-oriented mindset.
• BS degree in Information Technology, Computer Science, or a related field.

Benefits & Perks

• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!

 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Base Salary Range For This Role Is $50,000 - $60,000 

 

About ScienceLogic

We empower intelligent and automated IT operations.

The ScienceLogic SL1 platform enables companies to digitally transform themselves by removing the difficulty of managing complex, distributed IT services. We use patented discovery techniques to find everything in your IT environment, so you get visibility across all technologies and vendors running anywhere in your data centers or clouds

 

www.sciencelogic.com

 

All ScienceLogic employees have the responsibility to protect information assets, adhere to access controls, report suspicious activity, and comply with security and privacy policies.