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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Data Survey & Insights Analyst plays a critical role in the successful planning, execution, and follow-through of enterprise-wide and targeted listening strategies. Reporting to the Organizational Health and Teammate Experience Data and Analytics Director, this position is responsible for administering surveys, managing data quality, and providing reports that assist leaders in understanding enterprise health and the relationship between teammate experiences, culture, behavior, and performance.

This position serves as a subject matter expert on survey logistics, analytics, and reporting platforms, and is responsible for ensuring that surveys are executed with precision, stakeholder readiness is high, and insights are clear, timely, and actionable. This role also plays a vital part in building organizational understanding of how to use results both responsibly and effectively to improve organizational health.

It is a highly collaborative position that requires attention to detail, technical expertise, and a strong sense of discretion and integrity when working with sensitive enterprise and teammate data.

****Position has in office expectations****

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

Survey Execution & Administration
•    Support the end-to-end administration of enterprise surveys (e.g. OHI, Teammate Experience, pulses, lifecycle surveys) and ad-hoc listening initiatives
•    Partner with platform vendors (e.g. Medallia) and internal partners (e.g., Technology, Data and Operations) to manage configurations, timelines, testing, and deployment readiness
•    Ensure data accuracy, proper user targeting, system integration, and timely delivery across all phases of survey life cycle
•    Maintain and enhance the survey calendar and manage coordination across multiple business and functional teams
•    Support the Survey Center of Excellence by developing and managing an enterprise survey intake process, including related guidelines and best practices, and engaging with lines of business to consult on approach, approval and governance processes, and provide effective challenge when necessary

Insight Reporting and Dashboards
•    Analyze quantitative and qualitative data from surveys and qualitative listening forums and platforms to deliver clear, compelling insights and summary reports
•    Build and manage dashboards scorecards and visualization through embedded survey platform
•    Provide LOB's and functional teams with results in ways that support interpretation business relevance and performance
•    Track response trends, completion rates, and insights over time to monitor organizational health engagement and behavioral shifts
•    Incorporate insights across various listening tools and channels to provide a comprehensive view of teammate sentiment trends, including specific areas for improvement and action and noted strengths/improvements

Stakeholder Support & Capability Building
•    Serve as a trusted resource for HR, LOB and Senior Leaders seeking to understand and act on survey and qualitative listening results
•    Partner with Organizational Health and Teammate Experience Directors and Program Leads, as well as Organizational Health and Teammate Experience Program Design and Enablement Manager to deliver training, office hours, toolkits, and FAQ materials to build internal capabilities
•    Support governance protocols, educate users on proper survey usage, and help reinforce behavioral science-based best practices
•    Provide internal stakeholders and process owners, with usable data to assist in turning insights into action

Data Integrity & Ethics 
•    Protect confidentiality and ethical standards in teammate data handling and reporting 
•    Ensure compliance with internal data, privacy, risk, and regulatory standards
•    Maintain data dictionaries, metrics definitions, and survey taxonomy to ensure consistency across programs
•    Regularly work with BURE, HR, Risk and Ethics partners to provide actionable insights and maintain appropriate communications, disclosures, and process documentation

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in Business, Finance or science/academic field, or equivalent education and related training or experience 
2.    5+ years of experience in survey administration, people analytics HR systems or employee experience listening programs
3.    Hands-on experience with survey platforms (e.g. Medallia) 
4.    Strong Excel skills, with ability to analyze, visualize, and communicate complex data clearly
5.    Understanding organizational behavior and employee experience principles; knowledge of behavioral science and psychology
6.    Strong statistical methods and qualitative analysis (e.g. theme clustering, sentiment analysis)
7.    Proven ability to maintain high accuracy and attention to detail and fast-paced environments
8.    Ability to travel, occasionally overnight

Preferred Qualifications:
1.    Master’s degree in finance or equivalent science/academic field

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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