Position Title: Ontario Convention Center Concessions/Banquet Server
Department: Food & Beverage
Reports To: Food & Beverage Manager/Assistant Manager/Banquet Captain/Director of Food & Beverage
Classification: Part-time Hourly, Non-Exempt

Compensation: $17.00 an hour

Position Summary: This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.

Essential Functions:
Reports for work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the Food & Beverage Manager/Assistant Manager/Banquet Captain.
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assists with preparing garnishes, beverages, condiments, and breads.
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assists with preparation and set-up of event room when necessary.
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain.
Attends pre-function meeting for briefing of event details.
Provides friendly and courteous customer service at all times.
Remains at assigned station and perform duties as assigned according to each event.
Reports any customer concerns and/or complaints to Banquet Captain.
Breaks down tables and banquet equipment after each event.
Cleans and returns serving pieces to proper storage area.
Adheres to strict grooming standards and policies of company.
Follows service standards, procedures and guidelines.
Performs other duties as assigned and deemed necessary.


Experience/Training/Education:
Required: Minimum of six (6) months work experience in service-oriented environment.

License/Certificate:
None required

Knowledge/Abilities/Skills:
Knowledge of:
Catering services and terminology
Strong guest service skills

Ability to:
Get along well with others
Receive and carry out instructions in a timely manner
Physical and Environmental Requirements:

This position requires performing repetitive eye/hand coordination; daily lifting and
carrying up to 25 lbs. above shoulder level for up to 5 minutes at a time; constant
standing, walking, stooping, reaching, and handling objects; not subject to adverse
conditions; irregular hours will be required.

HR Coordinator Recruiter- Wendy Canahui
ASM‐Ontario Convention Center
2000 E Convention Center Way, Ontario, CA 91764
Applicants that need reasonable accommodations to complete the application process may contact
(909) 937-3000.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.