Job Title: IT Program Manager

Department: Information Technology

Location: Grand Rapids, MI (Hybrid)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Essential Duties 

• Proactively coordinate and gather business requirements related to assigned projects 
• Effectively facilitate scoping sessions with stakeholders  
• Coordinate, manage and complete assigned projects on time and within budget 
• Develop detailed project plans to monitor and track progress within ServiceNow 
• Serve as a liaison between IT and business units to coordinate the necessary support needed and to provide successful implementation of project initiatives 
• Develop and execute readouts at an executive level

IT Program Manager Responsibilities: 

• Manage processes to provide structure for new projects and initiatives using IT PMO CoE best practices and tools. 
• Develop project charters, plans, milestones and schedules using the IT PMO standard project templates/tools to ensure projects are completed on time and expectations of project sponsors are met. 
• Daily project and program management support to project sponsors throughout each project life cycle 
• Manage multiple projects in a programmatic manner providing goal-oriented objective alignment and support
• Support Program and Project Governance (controls) 
• Validate resource availability and allocation on each project 
• Facilitate Project Meetings 
• Create Project Status Reports 
• Proactively manage risks, actions, issues, and decisions for each project 
• Identify project dependencies, assumptions and constraints as part of the plan 
• Create the project stakeholder communication plan 
• Manage scope and project changes effectively 

This description is not meant to be all-inclusive. This description may be modified from time to time at the discretion of management.  

Competencies:                    

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

• Bachelor’s Degree or equivalent experience 
• 7+ years of financial and project management experience within a complex IT environment. 
• Having both agile and waterfall methodology experience is a plus 
• Must be able to detail hands on experience with the creation and management of large-scale projects spanning multiple departments and stakeholders 
• Experience with M&A Projects a plus 

Knowledge, Skills & Abilities: 

• A project leader who is comfortable within a fast-paced and sometimes ambiguous environment 
• Self-starter with the ability to reach out and engage with stakeholders at all levels 
• Experience working with ServiceNow Project Management Module 
• Expertise in Excel and MS Project or another Project Software 
• PMP certification (e.g., PMP, PgMP, PMI-ACP) preferred 
• Experience with Microsoft Office365 
• Experience with Power BI or other reporting software a plus 
• Admin / User knowledge of SharePoint 
• Familiar with the ITIL Framework a plus 
• Experience applying project management best practices and design-thinking approaches 
• Experience working with abstract concepts in innovative ways to solve problems 
• Effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance 
• Excellent time management and prioritization skills 
• Excellent interpersonal skills 

Other Qualifications: 

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives 
• Self-motivated and driven  
• Maintain a sense of urgency and ability to work with and meet deadlines 
• Attention to detail and commitment to a high level of accuracy 
• The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information 
• Ability to maintain a professional demeanor and positive attitude  

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option           
• Opportunities for Growth
• Parental Leave
• Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.