Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at
Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As a Process Manager at Zopa Bank, you will play a crucial role in understanding, managing and improving the processes that relate to Collections, Recoveries, Debt Sale, Deceased and Vulnerable Customers. Reporting directly to the Head of Collections Operations, you will be responsible for creating and maintaining process artifacts including knowledge pages for agents to use, training subject matter content, customer communication templates, standard operating procedures, process maps and the like. You will be responsible for understanding how these processes are performing day to day working with the risk and data teams to ensure that you have regular and meaningful insight on process performance, risks and weak areas where we need to improve our controls.
You will use this information, as well as other qualitative and quantitative insight, to analyse and report on process performance and areas where the process can be improved either through automation/AI, improved process design and/or execution and/or better controls. You will create a prioritised roadmap of improvements which you will deliver, as well as supporting change delivery into your process areas, providing operational readiness and impact assessments and appropriate rollout and embedment plans proportionate to the size, scale and impact of the change.
You will be willing to occasionally travel outside of the UK if required to visit suppliers.
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.