Claim

1

This is an entry level position where skills will be developed to deal with claims for losses of low value and complexity. Under close supervision, provides excellent claim handling services in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times. Referring to more senior colleagues for advice when required. Supports the Claims Management Team by providing proactive, consistent, quality claims handling and superior customer service, ensuring that the Claims function runs effectively and that service standards are maintained.

What Will You Do?

• In accordance with Company guidelines and best practices:
• Analyses and applies policy coverage accurately to all assigned claims.
• Investigates assigned claims.
• Negotiates and settles claims proactively and reserves claims accurately, delivering a consistent quality service.
• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and company service standards are met.
• Authorises claim payments and reserves within agreed claims handling authority.
• Maintains data accuracy.
• Develops and maintains effective business relationships both externally and internally.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines
• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.
• Other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Some prior insurance related activity experience preferred (e.g. paralegal, insurance operations, insurance broker, Claim team or similar).
• Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
• Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
• Intermediate communication skills.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Demonstrates intermediate accountability and credibility.
• Intermediate ability to think analytically and strategically.
• Advanced customer focus.
• Intermediate ability to exercise sound judgment and decision making.
• Intermediate ability to work effectively as part of a team.
• Preferably currently working towards ACII qualification or candidates will be expected to have the APA (Accredited Product Adviser) qualification to meet the Minimum Competency Code for handling claims in Ireland.

What is a Must Have?

• Minimum of 5 GCSEs including Maths and English or equivalent level of education.