Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Pittsburg, PA or Dallas, TX.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .

•  We are looking for a Business Systems Analyst (BSA) to support the Personetics Digital Insights platform. The role focuses on translating business needs into clear requirements, working closely with product, engineering, and QA teams to deliver high-quality customer-facing insights.

• The BSA will play a key role in requirements gathering, backlog management, and end-to-end delivery support in an Agile environment.

• Elicit, analyze, and document business and system requirements from stakeholders

• Translate business needs into functional and non-functional requirements and user stories

• Define clear acceptance criteria and success metrics

• Create process flows, data mappings, and use cases

•  Agile Delivery & Backlog Management

• Work closely with Product Owner on backlog creation, prioritization, and refinement  

• Participate in Agile ceremonies (refinement, sprint planning, demos, retros)

• Break down epics into detailed user stories and tasks

• Support estimation and sprint planning activities

• Partner with business, product, and technology teams to align on goals

• Act as a bridge between business and engineering teams

• Facilitate discussions to clarify scope, priorities, and dependencies

• Drive alignment across cross-functional teams

• Support QA and UAT by ensuring requirements are clearly understood

• Validate delivered features against acceptance criteria

• Assist in defect triage and resolution

• Ensure high quality and completeness of deliverables

• Support data integration, insights configuration, and personalization logic

• Work on mapping data inputs required for customer insights

• Ensure accuracy of digital banking insights across Web, iOS, and Android channels

• Experience in banking / financial services (Retail or SMB preferred)

• Strong experience in Agile delivery and user story writing

• Experience with tools like Confluence, Jira, or similar

• Ability to translate complex business processes into technical requirements Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.

• Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .

• Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .

• Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. 

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Agile Methodology, Application Development, Business Management, Confluence Administration, Customer Solutions, Design, Group Problem Solving, JIRA Tool, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies

Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.