Job Details

The Patient Flow Management Center (PFMC) and Center for Operational Resource Efficiency (C.O.R.E.) works with patient care areas, support services, administration, and others to implement strategies to ensure seamless patient care, capacity management, efficient patient flow, improved access and quality care. Goals of the PFMC and C.O.R.E. include reducing missed transfer opportunities, increasing targeted volumes, reducing unnecessary length of stay (LOS), and placing the right patient in the right setting at the right time. The department defines the analytics required to predict and drive decisions in real time. Metrics are tracked, and outcomes reported to sustain an environment of continuous improvement.

Job Description

PRIMARY FUNCTION:
The Patient Flow Coordinator supports the daily operations of the Patient Flow Management Center. Orients, coaches, evaluates and schedules the Patient Flow Coordinators to ensure patients are placed in a timely manner across the Division 24 hours per day/ 7 days per week. Monitors tiles in order to expedite and prioritize challenges with high occupancy and over-utilization of resources. Coordinates and communicates with key personnel and departments, including Medical Staff, Nursing (Inpatient, ED, OR/ PACU, Procedural Areas), Ancillary Departments (Care Management, Radiology, PT/OT), Environmental Services, Patient Transportation and the Jefferson Transfer Center. Participates in bed coordination for the most efficient bed utilization 24 hours per day/ 7 days per week.

ESSENTIAL FUNCTIONS:

• In real time, expedite and prioritize administrative issues to remove barriers to discharge and address delays in care
• Maintain patient throughout and continually evaluate bed placement progress according to the institution’s Patient Flow Plan.
• Coordinates Direct Admissions, including urgent and scheduled, and contacts patients and family members when the appropriate bed is available.
• Orient, coach, evaluate and schedule Patient Flow Coordinators.
• Participates in projects, data collection and other activities designed to enhance bed operations.
• Identify and communicate quality and risk issues to the appropriate staff/ departments in a timely manner.
• Monitor the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs.
• Provide leadership for Patient Flow Coordinators and work with PFMC colleagues to address patient flow issues.
• Assist PFMC Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and administrative team to mitigate over capacity situations.
• Assist PFMC Leadership in developing strategies to manage surge in patient volumes.

Specific Actions/Decisions:

• Assign beds to patients from all clinical departments, direct admissions, and external transfers based on defined workflow.
• Liaise with PFMC staff and providers regarding administrative priorities and synchronization based on system needs.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

EDUCATIONAL/TRAINING REQUIREMENTS:

• High School education - Required
• Associates or Bachelors Preferred

EXPERIENCE REQUIREMENTS:
1-2 years of Healthcare/ Medical – Admissions Required

ADDITIONAL INFORMATION:

• MS Office (Outlook, Word, Excel)
• EMR Skills and Knowledge preferred
• Customer Service, Critical Thinking Skills
• Problem Solving, Relationship Building, Interpersonal

Salary Range

$17.00 to $23.64 Hourly

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Night (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy University Hospitals, Inc

Primary Location Address

18 East Laurel Road, Stratford, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.