At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Report to: Head of Customer & Technology Planning and Activation
Location: Ho Chi Minh
Function: Customer & Information Technology | Department: Customer Office
Type: Individual Contributor

THE OPPORTUNITY:

We are looking for a Strategic Planning & Performance Management, Specialist who will initiate strategic planning processes, develop implementation roadmap, and oversee the operational performance, including the portfolio of initiatives and benefits realization across Customer & Technology domains. The position will also support the execution and adoption of the company's strategic initiatives and prepare materials for business performance reviews and executive meetings.

ROLES AND RESPONSIBILITIES:

Strategic Planning (40%)

• Initiate and manage the strategic planning processes for annual business cycle ensuring alignment with enterprise vision and objectives
• Where required, conduct research, environmental scan and procure intelligence within AIA Group or external sources for holistic view of market landscapes and best practices
• Support the development of 3-year implementation roadmap for Customer & Technology programs and initiatives to achieve business objectives
• Effectively collaborate with related business areas to translate roadmap into robust execution plans
• Foresee obstacles in delivery and proactively take actions to prevent risks, minimize impact and overcome roadblocks

Performance Management (30%)

• Responsible for the preparation the periodic reporting and commentaries of Customer & Technology performance and initiatives status to local and GO management (MBR, QBR, RCE updates…)
• Responsible for managing, monitoring, and reporting on the overall health of Customer & Technology initiatives, including overall performance, costs, outcomes, risks, issues, dependencies, benefits realization and adoption status.
• Update leadership on progress of programs regularly and escalate issues for management decision where required
• Responsible for the contents preparation, action tracking and ad-hoc analysis and arrange business performance reviews, executive meetings and Steer-CO

Delivery and Execution (20%)

• Where required, support the development of business case for new initiatives
• Represent the Business Owner and take responsibilities to translate business pain points into specific user stories and work as part of the project team to deliver business outcomes
• Participate in the development and validation of business solutions, concept and prototypes before implementation

Other (10%)

• Build effective relationships with other strategic pillars within AIA for strategy coherence and alignment across the enterprise

• Stay abreast of modern technology, digital customer solutions and best practices
• From business understanding and trends observed, leverage expertise to provide insights and recommendations to improve business process and operational efficiencies
• Other tasks as assigned by line manager

JOB REQUIREMENTS:

• Bachelor’s degree in business administration, finance, or related field.
• 5+ years of experience in business planning and performance management. Experience in high-performing management consulting position is a plus.
• Excellent analytical and problem-solving skills.
• Excellent communication and presentation (design and delivery) skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in project management tools and methodologies.
• Excellent English verbal & written level
• Leadership Essentials: Forward Thinking Entrepreneur; Determined Business Driver

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.