Project Role : Business Architect
Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.
Must have skills : Oracle Supply Chain Management (SCM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title: OTM Application Support Consultant Experience: 6–10 years ________________________________________ Role Overview As an OTM Application Support Consultant, you will be responsible for ensuring the smooth operation of Oracle Transportation Management (OTM) systems by providing functional and technical support. This role involves monitoring system performance, resolving incidents, and collaborating with business and technical teams to maintain system stability and optimize processes. You will also handle enhancements, integrations, and troubleshooting activities to meet evolving business needs. ________________________________________ Key Responsibilities • Provide day-to-day support for OTM applications, ensuring system uptime and stability. • Monitor system health, identify issues, and implement corrective actions. • Handle incident and problem management, including root cause analysis and permanent fixes. • Manage configuration changes, including workflows, agents, and automation rules. • Support data uploads, rate structures, and master data maintenance. • Collaborate with business users and technical teams to resolve functional and integration issues. • Work on enhancement requests, including requirement gathering and impact analysis. • Assist in integration troubleshooting with ERP/WMS systems and external partners. • Prepare and maintain support documentation, FAQs, and user guides. • Participate in weekly client calls for ticket reviews and status updates. ________________________________________ Required Skills & Qualifications • 5–10 years of experience in Oracle Transportation Management (OTM) with strong exposure to application support and maintenance. • Hands-on experience with OTM modules: Order Management, Shipment Management, Rate Management, and Operational Planning. • Proficiency in SQL for troubleshooting and report customization. • Familiarity with BI Publisher and integration mapping. • Experience with ticketing tools (e.g., ServiceNow, Jira, Remedy) and SLA-based support processes. • Strong understanding of logistics and supply chain processes. • Excellent communication and client interaction skills. ________________________________________ Good to Have • Exposure to OTM Cloud and migration projects. • Experience with automation agents and workflow optimization. • Certifications in Oracle OTM or related SCM modules. ________________________________________ Soft Skills • Strong analytical and problem-solving abilities. • Ability to work independently and in a team environment. • Proactive approach to issue resolution and continuous improvement.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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