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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

[Overall Role]

Workplace Ambassador will be part of the Workplace Experience team, to drive and increase customer satisfaction. This individual is the go-to-person for all workplace engagement matters.

The team aims to manage the big site with a smaller site approach to establish stronger relationships with the customers. This provides an opportunity for the Workplace Ambassador to create an engaging experience to our customer and their guest.

 

This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

[Duties & responsibilities]

Site Management

• Conduct site walk daily with the checklist, look out for defects and manage any hazardous objects accordingly.

• Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied.

• Ensure that office equipments are in good working condition. Otherwise, rectify immediately.

• Liaise and manage respective vendor to support the functionality of office space.

• Responsible to consolidate all customer issues and generate a quarterly report.

• Manage all customers’ issues tactfully and confidently.

 

Customer Communications

• Start the day with greeting customer, using customer name with proper manner.

• To be attuned with customer, build and establish relationship with stakeholders across all levels.

• Provide professional service to clients' customers, including a warm welcome, beverage service, and escorting when necessary.

• Organize all client requirements for meetings, on-site events, and other needs, including preparation, setup, and on-the-day support to ensure a seamless experience.

 

At Your Service Communications

• Share communications collaterals with the JLL team

• Mailbox must be emptied at the end of each day.  Urgent emails to be prioritise first.

 

Administration Duties

• Manage pantry and stationery inventory.

• Handle administrative tasks including the processing of parking vouchers for guests and employees.

• Maintain the cleanliness of the office and common areas with the assistance of the cleaning staff.

• Ad-hoc responsibilities assigned by Facilities Manager.

• Managing all outgoing & incoming deliveries.

• Manage facial recognition enrolment for new hires to enable building access.

• Manage employee access records to enhance facility security.

 

Procurement and Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).

• Assist in the procurement of vendors and services as required.

 

Finance Support

• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.

• Manage the processing of vendor tax invoices and assist with other financial documentation as required.

Health & Safety Support

• Conduct regular audits to ensure safety procedures are being complied with.

• Assist in carrying out safety procedures when needed.

• Assist in property risk management.

  Provide advance safety communications to clients to minimize potential risks arising from building construction and maintenance activities.

• Conduct regular inspections of safety kit inventory and ensure timely procurement and management when supplies are insufficient.

Location:

On-site –Seoul, Korea, Republic of

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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