JOB DESCRIPTION:

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of  Donor Contact Specialist is within Escreen located in the Philippines. The role is responsible in handling inbound and outbound phone inquiries, internal and external emails, and inter-company communication regarding the drug screening process.

RESPONSIBILITIES:

• Respond to phone and email inquiries regarding employment drug screen results. 
• Answer inquiries both inbound and outbound calls regarding donor contact procedures and communicate with donors regarding pending results.
• Track and follow-up on documentation related to the screening process, handling the information with discretion and ensuring documents are provided to the MRO vendor in a timely manner.
• Resolve questions, inconsistencies, or missing information as required.
• Prepare and sort source documents, identify and interpret calling required and data to be documented.
• Document all calls, emails, and any other client/donor interactions into the appropriate software platform following each request or inquiry, and enter necessary codes to represent the action taken. Make necessary corrections to information entered.
• Compile, sort, and verify accuracy of all donor information in the review process. Request documentation from vendors, clinics, or clients as required to complete the transaction.
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
• Other duties as assigned.

 BASIC QUALIFICATIONS | EDUCATION:

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree

PREFERRED QUALIFICATIONS:

• Prior drug testing knowledge is preferred.
• Federal DOT drug testing regulation knowledge is preferred
• Basic Excel, Word and Outlook experience required
• Strong Computer/Software Skills
• Detail-oriented
• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
• Must have strong oral and written communication skills.

COMPETENCIES:

• Internal – At least 1 year tenure in eScreen

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to [email protected] or call +639175718976.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

TOX ARDx Toxicology

        

LOCATION:

Philippines > Taguig City : Five/Neo Building

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)