The opportunity

The Manager, Information Risk Management is responsible for supporting the directors within the team in the delivery of the 2nd Line of defense risk oversight program across North America. The incumbent will serve as or has the foundation to become a Subject Matter Expert on information security, technology risk, and business continuity and disaster recovery management within the North America IRM team.

Key Accountabilities:

• Support the directors on delivering the 2nd line information risk oversight and challenge program to the U.S. and Canadian Segments while enabling the Segments’ L1 teams to manage their information risks efficiently and effectively. The L2 program covers key initiatives, high risk third parties, business continuity and disaster recovery, severe incidents and loss events, risk exceptions, issues and CAPs, Risk and Control Self Assessments (RCSAs), etc.
• Promote a strong information risk culture and diversity, equity and inclusive values. 
• Stay abreast of new regulations, laws and requirements for information security, cybersecurity, information protection and privacy across jurisdictions.
• Maintain and foster relationships with internal customers and risk partners.

How will you create impact?

You will help our businesses make risk-informed and risk-balanced decisions and achieve their strategic objective while protecting customer and company data and asset

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Experience/Knowledge/Skills:

• Minimum of 6 years of experience in risk and control space, specifically in the areas of Information Security, Business Resiliency, and Technology Risk
• Expertise and prior experience in various aspects of security and information risk management (2nd line of defense preferred)
• Strong communication skills and ability to explain highly technical concepts to non-technologists including business executives
• Familiarity with IT and security, programming/coding and/or IT compliance
• Recognized professional designations in Information Security, Audit and Business Continuity (e.g. CISSP, CISA, CISM, CRISC, CSSLP, MBCP)
• University degree

Competencies:

• Results driven: Timely delivery with high quality
• Strong time management and organizational skills to manage multiple tasks and changing priorities
• Strong and effective communication
• Ability to develop and maintain strong relationships
• Ability to influence without authority
• Strong team player with a collaborative approach

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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