Analyze data from multiple sources to identify trends and insights related to customer service and Procare service contract process and educate Sales Representatives on Procare service contract pricing, strategies, and the value proposition of services offered.
Develop and maintain dashboards and reports to track service metrics and support sales strategies.
Collaborate with cross-functional teams, including Sales, Marketing, and Finance, to optimize service contract renewals and revenue generation and be responsible for all related activities across EEMEA region.
Maintain direct contact with customers pre- and post-sale to build strong relationships and enhance customer satisfaction and participate in customer meetings to provide expert knowledge on products and services.
Manage the lead generation process, nurturing leads and communicating opportunities to Sales Representatives.
Prepare and present proposals and ROI analyses to stakeholders.
Respond to customer inquiries regarding service contracts, warranties, and account management issues.
Utilize statistical methods and data analysis tools (e.g., SQL, Excel, Power BI, Oracle JD Edwards) to provide actionable insights and recommendations.
What You Need
Required:
Bachelor's Degree in data science, Business, or a related field.
2+ years of experience in data analysis, sales support, or customer-facing roles with proficiency in data analysis tools and software (e.g., SQL, Excel, Power BI).
Strong analytical and problem-solving skills with attention to detail.
Fluency in local language and English.
Excellent written and oral communication skills, including presentation skills.
Preferred:
Experience with customer relationship management (CRM) systems.
Familiarity with sales tools and data visualization.
Understanding of service contract management and pricing strategies