The Business Analytics Lead Analyst will support the North America Fraud Prevention function covering the Retail Bank line of business. This position will work closely with internal business partners and technologists to create the solutions needed to mitigate and prevent fraud.

Because this is a “rapid response team”, the successful candidate must thrive in a fast-paced, high-performance team environment in which creativity and commonsense result in great solutions. This person must be a self-motivated, highly driven, quick, and proactive thinker who has the passion needed to respectfully challenge the status quo.  

Responsibilities:

• Engage as technology and data SME during interactions with key partners in Fraud Prevention to develop requirements for new reporting, dashboards, and tools.
• Develop code to extract data from various technology platforms to support Retail Bank portfolios.
• Develop reporting dashboards to highlight impact of fraud trends on business performance and to identify opportunities for improvement.
• Utilize in-depth Retail Bank business knowledge to provide proactive support to our partners (unsolicited reporting and tools).
• Support key partners through data warehousing of business analytic views, data transmissions, data integrations, and process automation.
• Provide support for proofs of concept with new vendor tools that combat fraud applications and account takeover.
• Develop standards that ensure quality of execution and accuracy of business reporting.
• Manage ad-hoc requests for data analysis on data sources where documentation is minimal to non-existent.
• Utilize leadership skills.
• Utilize stakeholder and people management experience.
• Manage multiple ad-hoc requests and small projects.

Qualifications:

• 5+ years of hands-on experience developing in SAS, required.
• Knowledge of advanced SQL and/or SAS coding techniques, required.
• 5+ years working with extremely large data sources from multiple platforms such as SQL Server, Oracle, and Teradata, required.
• 5+ years of hands-on experience with Hive/Hue, Python, or other Big Data tools, preferred.
• 5+ years of hands-on knowledge of distributed platforms like Linux or Unix, preferred.
• Knowledge of Hadoop and mainframe platforms, preferred.
• 5+ years of hands-on experience with SQL Server Management Studio (SSMS), preferred.
• Hands on data visualization experience in Tableau or Power BI, preferred.
• Experience in reporting and ad hoc data support, preferred.
• Intermediate to advanced knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Access) required.
• Hands-on experience in data manipulation, data transformation, and code optimization, required.
• Ability to work collaboratively as well as independently to achieve superior results, required.
• Hands on business analysis experience in requirements gathering, stakeholder management, and process mapping, preferred.
• Have a strong analytical mindset to tackle incomplete, ambiguous, or erroneous data and ability to close data gaps.
• Ability to understand story behind data and summarize results adjusted by audience, required.
• Ability to independently challenge status-quo, identify opportunities, investigate issues, and propose recommendations, required.
• Ability to work under tight deadlines and quickly adapt to changing priorities, required.
• Ability to work successfully in a cross-functional organization, required.
• Ability to effectively present technical concepts to a non-technical audience, required.
• Hands on experience creating process documentation, required.

Education:

• Bachelors/University degree, required. Master’s degree, preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 29, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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